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Department of Information Technology

Duo Two-Factor: Updating Devices

After successfully enrolling in Duo two-factor authentication, you will be able to manage your two-factor enrollment via the Duo 2FA app in PirateNet. The self-service Duo app will allow you to complete the following tasks, without having to contact the Service Desk. 

  • add a new device/telephone #
  • remove a pre-existing device/telephone #
  • update pre-existing device/telephone #
  • re-register a connection to the Duo Mobile mobile device app
  • change options around pre-existing device/telephone #

1. Login to PirateNet and open the Duo 2FA app. If you have upgraded to a new smartphone, you will need to use your old phone or the original phone number to authenticate and login for this step.

2. In order to make any changes, you will need to re-authenticate using one of the three options. 
   Duo self service portal authentication screen

  3. After authentication, select Device Options.
Duo Self-Service Portal settings & devices screen.

4. You may now reactivate your existing device or Add another device

Reactivate Duo mobile screen with add another device link.

If you experience issues in accessing the Duo Self Service Portal site, you may also contact the Technology Service Desk at (973) 275-2222.