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Department of Information Technology
Technology Overview

Getting Started with Technology

The Department of Information Technology provides technology tools, resources and support services for the University. 

Getting Started Guides

Employees and Faculty

Getting Help

The first point of contact for any technology related question or problem is the Technology Service Desk. On the South Orange the Service Desk is located in Corrigan Hall. On the Interprofessional Health Sciences (IHS) Campus it is located on the first floor in the Information Commons.

The Technology Service Desk is staffed by IT professionals 24 hours a day, 7 days a week, 365 days a year.

Inside Information Technology

Paul Fisher
Chief Information Officer
(973) 275-2936
[email protected]

Stephen Landry
Special Advisor to the CIO
(973) 761-7386
[email protected]

Matthew Stevenson
Executive Director IT Architecture & Infrastructure
(973) 313-6184
[email protected]
Eric Lopez
Director IT Security
(973) 313-6138
[email protected]

Michael Soupios
Executive Director TLTC
(973) 275-2157
[email protected]

John Fernandes
Sr. Director IT Service Management
(973) 275-2270
[email protected]

Christine Sandella
Director IT Planning and Communications
(973) 761-7566
[email protected]

Frank Forte
Director IT Operations, IHS Campus
(973) 275-4339
[email protected]

Jacqueline Harper
Assistant to the CIO/Associate CIO
(973) 275-2929
[email protected]


Instructional Design

Find your Instructional Designer here.

Online Learning
The TLT Center supports all online course development initiatives whether it be a single course or full program. Courses are developed using the Quality Matters rubric which promotes and improves the quality of online education and student learning.

Faculty Development Workshops
The TLT Center hosts a variety of workshops for faculty held throughout the year. During the summer months the TLT Center hosts its annual "Summer Series," dedicated to the investigation of a new and emerging technology, as well as core technologies such as Canvas. Workshops are also held throughout the academic year and range from intensive hands-on sessions to special topic presentations.

Classroom and Event Support

Classroom Support
Routine maintenance is performed to ensure that the technology installed in the classroom is working and ready for use. Submit a request for equipment and support. All classrooms on campus have installed equipment such as data projectors, screens and speakers. Classroom delivery requires 2 business days' notice to guarantee service.

Incidents concerning equipment found damaged, missing or malfunctioning may be reported by opening a ticket with the Service Desk or by calling the Technology Service Desk at ext. 2222 from on-campus, (973) 275-2222 from off-campus.

Event Support
Technicians and audio visual equipment are available upon request in support of special programs and events hosted by your department and held on the campus. Please refer to the Reservations Center website for more information about planning and scheduling an event. Media Services has equipment available for both pick-up or delivery. To request equipment, please complete the Media Services Request form.

Loaner Equipment
When presenting at a conference or need to work on a special project off campus, we have equipment available for loan. LCD projectors, digital video & audio recorders and much more are available on loan to the SHU Community.

Digital Media and Web Development

The Digital Media & Web Development Team supports faculty in the creation of digital materials for their courses, ranging from audio and video production, web development, programming, and digital and print media as well as being a cross-divisional team with Public Relations and Marketing, maintains, supports and updates the University’s Web presence.
Click here to request web communications, creative development and marketing projects.

Looking for Answers?

Use our search and your search results will cover both our Knowledgebase and Service Catalog.

Training Opportunities

The TLT Center offers classes and events for all members of the University community.

Technology Service Desk

The Technology Service Desk is available 24/7, phone or e-mail:

Walk-in Support

Laptop Support is located in the lower level of Corrigan Hall on the South Orange campus and in the Information Commons on the Interprofessional Health Sciences (IHS) Campus.