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Department of Information Technology

Getting Started with Technology: Faculty and Staff

Professor teaching a class

Department of Information Technology

Overview for Faculty and Staff

The Department of Information Technology provides technology tools, resources and support services for the University.

Getting Help

The first point of contact for any technology related question or problem is the Technology Service Desk. The Service Desk is available 24/7 by phone: 973-275-2222. To open a support ticket, email [email protected].

Walk Up Support, located on the first floor in Corrigan Hall, Room 29 is staffed Monday to Friday from 8am - 5pm in the summer, and 8am - 6pm in the Fall and Spring.

Help topics

How To Add Campus Wireless to your Mobile Device SHUmobile
MakerSpace 154 How To Add Wireless Calling
How to add a Seton Hall e-mail account to a mobile device PirateNet Password
BluePrint LinkedIn Learning
What is Office365 What is Microsoft Teams
Qualtrics Survey Tool Wireless Projection with AirMedia
Additional Resources  

Inside Information Technology

Paul Fisher
Chief Information Officer
(973) 275-2936
[email protected]

Stephen Landry
Special Advisor to the CIO
(973) 761-7386
[email protected]

Matthew Stevenson
Executive Director IT Architecture & Infrastructure
(973) 313-6184
[email protected]
Eric Lopez
Director IT Security
(973) 313-6138
[email protected]

Michael Soupios
Executive Director TLTC
(973) 275-2157
[email protected]

John Fernandes
Sr. Director IT Service Management
(973) 275-2270
[email protected]

Christine Sandella
Director IT Planning and Communications
(973) 761-7566
[email protected]

Frank Forte
Director IT Operations, IHS Campus
(973) 275-4339
[email protected]

Jacqueline Harper
Assistant to the CIO
(973) 275-2929
[email protected]

Instructional Design

Find your Instructional Designer here.

Online Learning
The TLT Center supports all online course development initiatives whether it be a single course or full program. Courses are developed using the Quality Matters rubric which promotes and improves the quality of online education and student learning.

Faculty Development Workshops
The TLT Center hosts a variety of workshops for faculty held throughout the year. During the summer months the TLT Center hosts its annual “Summer Series”, dedicated to the investigation of a new and emerging technology, as well as core technologies such as Canvas. Workshops are also held throughout the academic year and range from intensive hands-on sessions to special topic presentations.

Classroom and Event Support

Classroom Support
Routine maintenance is performed to ensure that the technology installed in the classroom is working and ready for use. Submit a request for equipment and support. All classrooms on campus have installed equipment such as data projectors, screens and speakers. Classroom delivery requires 2 business days' notice to guarantee service.

Incidents concerning equipment found damaged, missing or malfunctioning may be reported by opening a ticket with the Service Desk or by calling the Technology Service Desk at ext. 2222 from on-campus, (973) 275-2222 from off-campus.

Event Support
Technicians and audio visual equipment are available upon request in support of special programs and events hosted by your department and held on the campus. Please refer to the Reservations Center website for more information about planning and scheduling an event. Media Services has equipment available for both pick-up or delivery. To request equipment, please complete the Media Services Request form.

Loaner Equipment
When presenting at a conference or need to work on a special project off campus, we have equipment available for loan. LCD projectors, digital video & audio recorders and much more are available on loan to the SHU Community. Request Media Services Equipment

Digital Media and Web Development

The Digital Media & Web Development Team supports faculty in the creation of digital materials for their courses, ranging from audio and video production, web development, programming, and digital and print media as well as being a cross-divisional team with Public Relations and Marketing, maintains, supports and updates the University’s Web presence.
Click here to request web communications, creative development and marketing projects.

Looking for Answers?

Use our search and your search results will cover both our Knowledgebase and Service Catalog.

Training Opportunities

The TLT Center offers classes and events for all members of the University community.

How To Add Campus Wireless to your Mobile Device

Apple iOS (iPhone/iPad/iPod Touch)

  1. Settings > WiFi
  2. Tap on “campus”
  3. Enter your PirateNet username and password
  4. Accept security certificate


  1. Settings > WiFi
  2. Tap on “campus”
  3. Enter your PirateNet username and password

How To Add Wireless Calling

With Wi-Fi Calling, you can make or receive a phone call if you have a Wi-Fi connection in an area with little or no cellular coverage.

Apple iOS (iPhone/iPad/iPod Touch)
Turn on Wi-Fi calling in Settings > Cellular > Wi-Fi Calling. You might need to enter or confirm your address for emergency services.

If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling. For more help, visit the Apple support page.

To set up Wi-Fi calling on most phones:

  1. Go to your phone's Wireless and Network Settings.
  2. Select the More or More Networks option
  3. Find Wi-Fi Calling and enable it

How to add a Seton Hall e-mail account to a mobile device

Apple iOS (iPhone/iPad/iPod Touch)

  1. Download the Outlook app on the App Store.
  2. Sign in with your PirateNet username and password


  1. Download the Outlook app on the Play Store.
  2. Sign in with your PirateNet username and password

PirateNet Password

Anytime you change your password, you will also have to update the password on each device to retain account and wireless network access.

Learn more about changing and resetting your password here.


Printing on campus will use the University BluePrint system. The BluePrint system manages your printing while providing convenience and security. Your ID card (or PirateNet login) is required to release documents at any public printer on campus, ensuring your documents stay private and secure.

Learn how to install the BluePrint printer for Windows and MAC and how to print.

LinkedIn Learning

LinkedIn Learning provides a customized learning experience that features instructional content relevant to your professional interests and goals. Learn skills and earn credentials to your LinkedIn account by completing courses.
to PirateNet to access LinkedIn Learning.

What is Office365

The Microsoft Office 365 suite of services is provided by the University to all active members of the University community. These collaboration and productivity tools are delivered in the cloud and can be used to store files and share them with co-workers. Besides Mail and Calendar, the Office 365 suite includes OneNote, OneDrive, Sites as well as access to office application tools such as Word, Excel, and Powerpoint.

Learn more about Office365 and the full list of programs available.

What is Microsoft Teams

Microsoft Teams is an Office 365 workspace where teams of people can collaborate, hold meetings and share files. The Teams product supports private and group conversations, including chats and calls. A team can be formed based on a class, a specific project, a department, a club or any type of group activity.

Learn more about Microsoft Teams and how to download to your mobile devices.

Qualtrics Survey Tool

Qualtrics is a web-based survey tool available to the Seton Hall community. Qualtrics Research Suite software simplifies the process of collecting and analyzing data. It also supports collaboration, making it easy to build and share surveys at Seton Hall.

Click here for instructions on using Qualtrics

Wireless Projection with AirMedia

AirMedia is the application needed to use the wireless projection system found in all of the lab and classrooms on South Orange campus. Users on the Interprofessional Health Sciences (IHS) campus should use Solstice Wireless Display

Click here for instructions and AirMedia installation


SHUmobile delivers access to Seton Hall University’s mobile content and web portal from any iOS or Android device

  • Campus Map
  • SHUFLY Shuttle Tracker
  • Course Info, Schedule, and Grades
  • Campus News and Events

Download for iOS or Android

MakerSpace 154

Attend an event in Space154, Seton Hall's MakerSpace. Part learning space, part digital creation space, and part discovery lab, it is a dedicated space on the ground floor of Walsh Library to learn, create, and innovate. Space154 features a 3D printer, virtual and augmented reality, Raspberry Pi, robotics, and more.
Register for an event at