• Seton Hall University
• Department of Information Technology
• Virtual Reality

FAQ

Whether you're using a virtual reality headset for the first time, looking for more information on academic use cases, or exploring more advanced features, you'll find helpful guidance and resources right here. 

General Questions and Support Information

• What is the Meta Quest Pro? »

  The Meta Quest Pro is a high-end virtual reality headset designed for immersive experiences, featuring advanced tracking, high-resolution displays, and powerful processing. 

• How is the Meta Quest Pro different from other VR headsets? »

  The Meta Quest Pro offers self-tracking controllers, eye and face tracking, pancake lenses for better clarity, and a rear-mounted battery for improved balance. 

• What are the benefits of using Meta Quest Pro in higher education? »
  Virtual reality offers students immersive, hands-on experiences that deepen engagement and make abstract concepts tangible. It’s a powerful way to connect theory to practice, foster collaboration, and build real-world skills.
• Does the Meta Quest Pro support mixed reality? »
  Yes! It has full color passthrough, allowing users to blend virtual objects with their real-world surroundings. 
• Does the Meta Quest Pro support accessibility? »

  Yes, the Meta Quest Pro has several accessibility features designed to make it more inclusive for users with different needs. Some of the key accessibility improvements include: 

  • Closed Captions: The headset now supports system-level closed captioning for audio from 2D apps, videos, and other media. 

  • Controller Button Remapping: Users can customize the button layout on the Quest’s touch controllers to suit their preferences 

  • Seated Mode: Many apps allow users to adjust height settings for wheelchair accessibility. 

  • Adjustable Text Size: Customizable font sizes for better readability. 

  • High-Contrast UI: Improved visual clarity for users with low vision.

  
  
• How long does the battery last? »
  The headset typically lasts 2-3 hours on a full charge, while the controllers last up to 8 hours. 

Setup and General Usage

• How do I set up the Meta Quest Pro? »

  Each headset has been pre-configured with campus Wi-Fi connectivity and a curated selection of default applications. Upon powering on your device, it will be fully operational and ready for immediate use, allowing you to seamlessly access immersive experiences and educational tools. 

• Can I wear glasses with the Meta Quest Pro? »

   Yes! 

• How do I adjust the headset for the best fit? »
  Use the rear fit wheel to tighten or loosen the strap and adjust the interpupillary distance slider (front of headset) to align the lenses with your eyes. 
• Should I be aware of any precautions before using the Meta Quest Pro? »

  Before using a Meta Quest Pro, it's important to take certain precautions to ensure a safe and comfortable experience: 

  • Adjust the Fit Properly – Make sure the headset is securely fitted to avoid discomfort or strain on your eyes and head. 

  • Check Your Environment – Clear obstacles and ensure you have enough space to move safely without bumping into objects. 

  • Take Regular Breaks – Extended VR use can cause eye strain and fatigue, so take breaks every 30 minutes. 

  • Be Mindful of Motion Sickness – If you feel dizzy or nauseous, stop using the headset immediately and rest. 

  • Adjust Lens Distance – Set the interpupillary distance (IPD) correctly to ensure a clear image and reduce eye strain. 

  • Use in a Well-Lit Room – Avoid using VR in complete darkness to help maintain spatial awareness. 

  • Secure Cables and Accessories – Ensure charging cables and controllers are properly stored to prevent tripping hazards. 

  • Avoid Prolonged Use – Gradually increase your VR usage time to allow your body to adjust. 

  
  

Applications and Academic Use Cases

• What types of applications are available for higher education on Meta Quest Pro? »

  There are applications for science, engineering, medical training, history, and language learning. Some apps allow students to conduct virtual experiments, explore historical sites, or practice surgical procedures. For a list of available applications, please visit the applications page.

• How do I download an application? »

  For all application download requests, please contact Seton Hall PC Support Services.  

  
  Virtual Reality Request Form

  Log in with your PirateNet credentials to complete the request form.  

Troubleshooting and Support

• My headset won’t turn on. What should I do? »

  Ensure the battery is charged and make sure you are pressing the correct power button. If the issue persists, contact the Technology Service Desk. 

• I need training on how to use a virtual reality headset. Who should I contact? »

  For all questions regarding virtual reality headsets, please contact the Technology Service Desk. 

• I need guidance on applications or use cases for a specific class or discipline. Who should I contact? »
  For all questions related to integrating virtual reality into the curriculum, please contact Renee Cicchino, Director of Instructional Design & Training.