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Help and Support

Our Technology Service Desk is available 24/7 for software help and other questions. These services are available remotely in one of four ways: opening a ticketlive chat, email: servicedesk@shu.edu, or by phone at (973) 275-2222.

Self-Service Portal

Classroom and Event Support

  • Monday - Thursday: 8 a.m. - 10 p.m. (walk-in service ends at 7 p.m.)
  • Friday: 8 a.m. - 5 p.m.
  • Saturday & Sunday: Closed (support available upon request)
Summer Hours (May - August)

South Orange 

  • Monday - Friday: 8 a.m. - 7 p.m.
  • Weekend: 8 a.m. - 4 p.m.

Interprofessional Health Sciences 

  • Monday - Thursday: 8 a.m. - 7 p.m.
  • Friday: 8:45 a.m. - 4:45 p.m.
  • Weekend: 8 a.m. - 4 p.m.

Walk up support is not available when the Library is closed.  Please refer to the Library Calendar for the building hours of operation.

Asset Management Office

Corrigan Hall, Lower Level, Room 27
8:30 a.m. - 4:30 p.m. Monday - Friday

Summer Hours
8:30 a.m. - 4:30 p.m. Monday - Thursday
8:30 a.m. - 12:30 p.m. Friday

Department Business Hours

Monday-Friday 8:45 a.m. - 4:45 p.m. 
For all IT offices, University IT Services and TLT Center offices in Corrigan Hall and the lower level of Walsh Library.

Looking for Answers?

Use our search and your results will cover both our Knowledgebase and Service Catalog.

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Training Opportunities

The Computer Training Center offers classes for all members of the University community.