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Department of Information Technology

Student Technology Assistant Program

The Student Technology Assistant (STA) program provides students with the opportunity to work with technology and to support members of the university both in and out of the classroom. The STA program is student centered and student-run, providing students with a structured experience in technology support and consulting services. STAs enjoy the benefits of professional development and empowerment through their participation in the program. They find that their resumes are more attractive to potential employers than those of their peers. This is due to the fact that they have 2-4 years of solid work experience in delivering quality technology services in addition to earning their academic degree. Student employees develop the necessary technical and professional skills through a unique STA development initiative equipping them, regardless of academic major, with the tools needed to be successful in today's technological work place.

There are two areas in which students can work side by side with technology professionals and faculty:

  • Academic Consultants for Excellence (ACE) promotes and supports technology projects in the Teaching, Learning, and Technology Center." STAs employed by ACE assist with maintaining the classroom audiovisual equipment, implementing faculty technology projects and facilitating training classes offered by the CTC.
  • STAs employed by PC Support Services (PCSS) work side by side with the professional staff to provide first level support for the Mobile Computing Program. PCSS is responsible for the troubleshooting, distribution/set-up and maintenance of all IT assets as well as maintaining and staffing the public computer labs on the SHU campus.

Program Requirements

  • Must be a student in good standing at Seton Hall University
  • Must attend an annual training program prior to the start of the Fall semester


To apply for a job working as a student technology assistance, contact the department in which you would like to work.

  • ACE, Walsh Library, 1st Floor (973) 275-2929
  • PCSS Corrigan Hall, 1st Floor (973) 761-9551


The Digital Media team is responsible for mentoring the Student Technology Assistant (STA) program and employs their services directly. STAs are specifically trained to handle tasks such as audio and video production and editing, document scanning with or without optical character recognition (OCR), digital imaging, poster production, graphic design, Blackboard support, web development and a host of other new media skills. The Digital Media team also often employs these student workers to beta test our projects as well as provide quality assurance reviews.

Any faculty or staff member can take advantage of this valuable resource by bringing material to the TLT Center and filling out an STA Resource Request form with the help of an STA. The STA will walk you through the process and work with you to ensure your request and materials are handled with the utmost care. Most non-video projects left with the STAs are completed within 48 hours. Video projects, being much more labor intensive, are typically quoted a two-week turn around.

STA Mission Statement

The Student Technology Assistant (STA) program is designed to bring students, faculty, staff and administration together by allowing students to support teaching and learning within the University. As agents of Seton Hall and University Computing, the STA program provides students with the opportunity to work with technology and to support the technological needs of the university both in and out of the classroom. As a student run and managed program, the students are also given the opportunity to be self-directing in their achievements and in improving the overall success of the program.

Statement on STA Responsibility

Student Technology Assistants are the representatives and agents of Seton Hall University in their relationships with staff and managers in other departments, faculty, students, alumni and other friends, and members of the general public. They are responsible for maintaining the highest standards of the University in those relationships. Student employees should always promote the long-term interests of the University, and to maximize the quality, effectiveness, and productivity for the duties, which they are responsible for.

Standards of Professional Conduct

Although primarily a student, the STA has certain professional responsibilities to the employer. STA's are not permitted to engage in chat lines, games or other inappropriate actions during the hours of employment. The STA is expected to be considerate and reliable. Once a position has been accepted, the student becomes a professional representative of Seton Hall University.

Effective Date
October 1, 2012