Practical AI for the Workplace and Societal Impacts

Practical AI for the Workplace and Societal Impacts is designed for non-technical learners who want a clear, practical understanding of artificial intelligence, generative AI and chatbots such as ChatGPT.

This course translates complex AI concepts into plain English, helping participants understand how these technologies work, where they are being applied, and how they are reshaping work, decision-making and society. Through guided instruction and hands-on practice, participants gain experience using AI tools responsibly and effectively in real-world contexts.

Who should take these programs?

This course is ideal for professionals across industries who want to understand AI without a technical background, including business leaders, managers, educators, communicators, and anyone interested in how AI and generative tools are influencing today's culture. It is also well suited for individuals seeking to build AI literacy and confidence in using emerging technologies.

Program Format

This course is delivered through a combination of structured instruction and hands-on learning. Participants will engage in interactive discussions and complete guided exercises focused on practical applications of generative AI tools, including prompt engineering with ChatGPT. The first session will take place on Seton Hall’s main campus in South Orange, with subsequent sessions taking place virtually. 

Learning Objectives

During this course, participants will:

• Introduce foundational concepts of artificial intelligence, generative AI and chatbot technologies.
• Explain how tools like ChatGPT function and generate responses.
• Demonstrate effective prompt engineering techniques through guided practice.
• Examine real-world applications of AI across workplace settings.
• Explore the societal, ethical and organizational implications of AI adoption.

Learning Outcomes

By the end of the course, participants will be able to:

• Describe how AI and generative tools operate in non-technical terms.
• Use ChatGPT and similar tools effectively to support workplace tasks.
• Identify practical opportunities and limitations for AI use in professional environments.
• Evaluate the broader societal and ethical impacts of AI technologies.

Program participants who complete the course will receive a Digital Badge and Certificate of Completion from Seton Hall University.