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College of Human Development, Culture, and Media
Effective Intercultural Communication
Graduate
Certificate

Effective Intercultural Communication

The Effective Intercultural Leader and The Effective Intercultural Communicator is a 2 -part certificate program that focuses on developing the ability of participants to manage and inspire a diverse staff and organization. The program is designed for those who work in a multi-cultural setting or desire to do so. The program explores the changing dynamics of today's global workplace, and focuses on skill building in areas that will enable workplace managers to lead and energize their diverse teams, while conveying an organization's vision to others.

Resources:

Dr. Richard Dool

"These programs will provide tools and knowledge to enable the participants to become more 'global' in perspective and to leverage diversity to create sustainable career advantages."

Richard Dool, D Mgt., Associate Professor of Communication, and Director of Graduate Studies in the College of Communication and the Arts

Curriculum

The Effective Intercultural Leader Topics will include:

    • Challenges and Trends in the 21st Century: Globalization and Diversity Trends
    • Diverse Workplace Dynamics
    • The Leader/Follower Dynamic and the Complexities of Diversity
    • Cross Cultural Self-Assessments
    • Critical Leadership Competencies
    • What Challenges are you likely to face and how to address them
    • Practicum: What Would You Do?
    • Engaging and Developing Diverse Followers: Best Leadership Practices
    • Leading in a Diverse Workplace: Making a Difference

The Effective Intercultural Communicator Topics will include:

    • Review of Cultures and Cultural Norms
    • Cultural Differences and Attributes
    • The role of communication in the diversity dynamic
    • Self-Assessments - Cross Cultural Communication Readiness
    • The Common Mistakes when communicating across cultures
    • The Practical Communication Challenges and how to solve them
    • Special Situations (e.g. Delivering Bad News, Communicating in Teams) and the Diversity Dimension
    • Practicum: What Would You Do?
    • Engaging and Developing Diverse Followers: Best Communication Practices
    • Communicating in a Diverse Workplace: Making a Difference

Schedule

Wednesday Evenings:

  • The Effective Intercultural Leader
    September 7, 14, 21, 28
    6:30 - 8:30 p.m.

  • The Effective Intercultural Communicator
    October 12, 19, 26, and November 2
    6:30 - 8:30 p.m.

Saturday Mornings:

  • The Effective Intercultural Leader
    September 10, 17
    9 a.m. - 1 p.m.

  • The Effective Intercultural Communicator
    September 24 and October 1
    9 a.m. - 1 p.m.

Certification

shrm Society for Human Resource Management: Students who complete the entire program will earn a certificate in Effective Intercultural Competency and are also eligible for 16 Professional Development Credits (8 credits per course) from the Society for Human Resource Management (SHRM).

Faculty

Dr. Richard DoolDr. Richard Dool has a diverse executive level leadership background including leading an $800M division of AT&T, global commercial leadership roles (GE), and serving as CEO of both public and private companies. Background includes rescuing a company from near bankruptcy, leading the acquisition or divestiture of 11 companies and effectively managing companies in the US, UK, China, Brazil, Germany, France, India and Australia. Significant operational history in general management, sales/commercial leadership, product management and marketing leadership positions. He has also been on the Board of Directors of five different companies as well as a member of several Boards of Advisors.

He has developed a consulting practice (LeaderocityTM, LLC) that focuses in these primary areas: leadership communication, change management, strategic development and organizational renewal. He is an active researcher and presenter in these areas and has published on the concepts of Change FatigueTM and Leaderocity.TM He has a Masters in Strategic Communication and Leadership, a Masters in Management and a Doctorate in Management. He is the Director of Graduate Studies at Seton Hall's College of Communication and the Arts.

Register Today

Fees are $499 per course, or $899 for the complete program. Seton Hall alumni receive a 10% discount. The College is nationally accredited by APA and CAEP.

Effective Intercultural Competency Certificate

The Effective Intercultural Leader

The Effective Intercultural Communicator

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