Customer Experience 2.0 Certificate Program
Welcome to the Seton Hall University Stillman School of Business Customer Experience 2.0 Certificate Program
The CX 2.0 Certificate Program is an advanced course designed to deepen your understanding and skills in the dynamic field of Customer Experience (CX). Building on the foundation established in the Customer Experience Certificate Program, CX 2.0 offers you a comprehensive exploration of advanced concepts and strategies to enhance your proficiency. Upon completion, you will emerge as a CX leader, ready to drive transformative changes and achieve excellence in customer experience. Then, distinguish yourself with your certificate from Seton Hall University.
Online, at Your Own Pace
Create a schedule that works for you and complete the course at your convenience. You can earn your certificate in under 32 hours!
Apply Relevant Techniques
During the 8-module program, you’ll work on your own projects and use best practices developed by top companies. Experts and professional instructors guide you through each step. Your projects are reviewed, and mentoring is provided. Throughout the program, you’ll continuously build your toolset and develop your own, personalized 30/60/90 Day CX Plan.
Program Takeaways
- Align personal and company goals for customer success.
- Understand 'The Power of One' in fostering service excellence.
- Learn how brands create valuable customer experiences.
If you have any questions or would like to discuss the certificate, feel free to call (973) 761-3330 or email our Program Manager Craig Brown at [email protected].