The following forms allow the campus community and constituents to request web communications, creative development and marketing projects.
Most of these forms initiate a workflow for the web team - you will receive a confirmation e-mail when requests are received and/or direct communication from a member of our team as your request is processed. To submit a request not covered by these planners to the Web Team please send a detailed email to firstname.lastname@example.org.
The time taken to process and complete any request can vary based on scope, edits and creative development. Please plan ahead and strategize campaigns with campus support teams ahead of time to insure your communications are timely and effective. In general, cross-functional web and creative teams adhere to the following timeframes for requests:
- News and Calendar Events
Although the majority of news and events submitted to the web team are published within 1 business day, we ask for 3-5 business days from submission to publish. Most published news and events are shared through campus communications and social media channels automatically. Scheduling of said content across the website, particularly the main page (www.shu.edu), is dependent on preexisting requests and priority university communications sharing that space.
Depending on the complexity of the request and creative requirements, email campaigns can take up to 2-3 weeks to develop, test and distribute.
- Site Promotions
Most site promotions of established content and creative are developed and published within 3-5 business days. Scheduling of said content across the website, particularly the main page (www.shu.edu), is dependent on preexisting requests and priority university communications sharing that space.
- Landing Pages
Depending on the complexity of the request and creative requirements, landing pages for communications and marketing campaigns can take up to 2-3 weeks to develop, edit and publish.
- Webpage Edits and Content Updates
The majority of standard webpage and interactive content edits and updates are completed in 1-2 business days, but we do ask for 5-7 business days from request to completed update.
- New Site Builds, Development and Special Integration Requests
Please reach out to your account manager, constituent web liaison or the cross-functional web team for support of new projects. Depending on the scope of any request, the team will determine the necessary requirements, technology and resources needed for your request.
- Photography and Video Submission Publishing
Most publishing of creative is processed in 1 business day, but we ask for 3-5 business days from request for edits and uploading. Please insure to include meta information and vetted content ready for professional presentation whenever submitting photography or video.
- Social Media Posts and Promotions
Team members continually monitor, post and respond to officially recognized social media channels on a continual basis. Most requested posts and promotions of established content and creative are published in 1 business day or sooner, but we ask for 1-3 business days from request to process. A series of social media posts can be scheduled ahead of time, and persistent feeds can be automatically published as well.
- Metrics Reports
New web analytics reports are prepared within 5-7 business days. Persistent reports on the same data are available upon request.