Fall 2020 Student Technology Update  

The Department of Information Technology is excited to welcome the newest and returning Pirates to Seton Hall. Throughout the summer our staff has been working hard to deploy the latest in remote meeting technology to enhance the HyFlex experience at Seton Hall. In all classrooms, the instructor in the room and the students, both in the classroom and remote, will join a remote meeting for a unified classroom experience. 

Your instructor has several University supported technologies to support remote meetings, Microsoft Teams or Blackboard Collaborate Ultra. Please confirm with your instructor which technology for remote teaching they intend to use and how to access your remote sessions. 

Student Resources for HyFlex Learning

In HyFlex classes, students select the mode by which they will receive instruction, online or in-person. The Teaching, Learning, and Technology Center has helpful tips and resources on leveraging simple technologies to keep your class on schedule.

Fall 2020 Technology Support

Due to COVID-19 restrictions, in-person laptop support is by appointment only for hardware related issues. 

Our Technology Service Desk is available 24/7 for software help and other questions. These services are available remotely in one of four ways: opening a ticket, live chat, email: [email protected], or by phone at (973) 275-2222.

New Self-Service Portal

The new Service Desk portal offers an easy way to:

• change your PirateNet password
• open a ticket or check the status of open tickets
• request hardware support, or
• live chat with a technician

We are Hiring

• Student Technician
  Student Laptop Technicians provide technical support in the Technical Support Services Area in Corrigan Hall and around campus. 
• Student Office Assistant
  Management Suite Assistant and Operations Assistant positions are available. Tasks include printer maintenance checks, delivering items, managing traffic flow, updating tickets, and more.
• Lab Consultant
  The lab consultant will assist users within the campus computer labs. 
• IT Asset Management Office Assistant
  The Office Assistant will assist with the updating and management of laptop related databases, administrative tasks and other assigned projects.

Don't Get Phished
Do you know how to spot a phishing email? The IT security team has a helpful guide (PDF) for spotting red flags in emails.

If you see something, say something. The Report Phish button instantly notifies the IT Security team of suspicious emails that may pose a threat to you and the Seton Hall community. The feature is available in Outlook, Outlook for Web, and the Outlook mobile app for iOS and Android.

Categories: Science and Technology