Getting Started with Technology
The Department of Information Technology provides technology tools, resources and support services for the University.
Getting Started Guides
The first point of contact for any technology related question or problem is the Technology Service Desk. On the South Orange the Service Desk is located in Corrigan Hall. On the Interprofessional Health Sciences (IHS) Campus it is located on the first floor in the Information Commons.
The Technology Service Desk is staffed by IT professionals 24 hours a day, 7 days a week, 365 days a year.
For Students, Faculty and Employees:
Inside Information Technology
Chief Information Officer
Associate CIO/Director, TLT Center
Director IT Operations, IHS Campus
Director, IT Communications
Assistant to the CIO/Associate CIO
Instructional Designers (IDs) are matched with specific departments to be their principal liaison within the Department of Information Technology. Faculty are welcome to schedule appointments with their department’s liaison to discuss uses of technology, new ideas, professional development, technology training and available software.
Find your Instructional Designer here.
The TLT Center supports all online course development initiatives whether it be a single course or full program. Courses are developed using the Quality Matters rubric which promotes and improves the quality of online education and student learning.
Faculty Development Workshops
The TLT Center hosts a variety of workshops for faculty held throughout the year. During the summer months the TLT Center hosts its annual “Summer Series”, dedicated to the investigation of a new and emerging technology, as well as core technologies such as Blackboard. Workshops are also held throughout the academic year and range from intensive hands-on sessions to special topic presentations.
Classroom and Event Support
Routine maintenance is performed to ensure that the technology installed in the classroom is working and ready for use. Submit a request for equipment and support. All classrooms on campus have installed equipment such as data projectors, screens and speakers. Classroom delivery requires 2 business days' notice to guarantee service.
Incidents concerning equipment found damaged, missing or malfunctioning may be reported by opening a ticket with the Service Desk or by calling the Technology Service Desk at ext. 2222 from on-campus, (973) 275-2222 from off-campus.
Technicians and audio visual equipment are available upon request in support of special programs and events hosted by your department and held on the campus. Please refer to the Reservations Center website for more information about planning and scheduling an event. Media Services has equipment available for both pick-up or delivery. To request equipment, please complete the Media Services Request form.
When presenting at a conference or need to work on a special project off campus, we have equipment available for loan. LCD projectors, digital video & audio recorders and much more are available on loan to the SHU Community.
Digital Media and Web Development
The Digital Media & Web Development Team supports faculty in the creation of digital materials for their courses, ranging from audio and video production, web development, programming, and digital and print media as well as being a cross-divisional team with Public Relations and Marketing, maintains, supports and updates the University’s Web presence.
Click here to request web communications, creative development and marketing projects.
Technology Service Desk
The Technology Service Desk is available 24/7, phone or e-mail:
- (973) 275-2222
Laptop Support is located in the lower level of Corrigan Hall on the South Orange campus and in the Information Commons on the Interprofessional Health Sciences (IHS) Campus.