<?xml version="1.0" encoding="UTF-8"?><!-- <?pcf-stylesheet path="/_resources/xsl/for-all-forever-news/news-post-campaign.xsl" title="CampaignHTML" extension="-campaign.html" alternate="yes" ?> --><item href="/student-services/news/new-tools-for-difficult-conversations.html" dsn="news"><include-homepage/><teaser-title>New Tools for Difficult Conversations</teaser-title><teaser-description>Difficult student interactions can happen when you least expect them. Learn practical strategies to stay calm, set boundaries and keep challenging conversations from escalating.</teaser-description><pubDate>09/10/2026</pubDate><title>New Tools for Difficult Conversations</title><description>Difficult student interactions can happen when you least expect them. Learn practical strategies to stay calm, set boundaries and keep challenging conversations from escalating.</description><author>Karen Van Norman</author><author-title/><image><img src="/images/professor-and-student-having-difficult-conversation-320x180.jpg" alt="Student and professor in difficult conversation"/></image><shortnames/><category>Campus Life</category><department>Division of Student Services</department><relationships>Division of Student Services</relationships><created-date>2026-09-10T14:11:21.328Z</created-date></item>