The CX Difference

Our Customer Experience Certificate program offers a professional education learning opportunity like no other. You will work with a designated team to address real-world situations. Our faculty includes experienced C-level Customer Experience industry experts and noted authors to make challenging concepts easy to understand and implement. You will learn how best in class companies are innovating to deliver memorable customer experiences. The Seton Hall University Stillman School of Business program curriculum will teach you the customer-centric skills needed to lead essential customer experience initiatives in your organization.

At the program's conclusion, we'll deliver your Customer Experience Capstone, the Customer Experience Strategic Plan, a blueprint that can be put into effect at your company immediately. You'll also receive a Professional Portfolio of tools and resources for implementation at your organization.

Online Classes

This 8 module course is self-paced giving you the opportunity to work through each module on your own schedule. Access the online course whenever and wherever it is convenient for you.

Engaging & Fun

Faculty members are leading real-world industry experts. Their presentations and interactive modules make the course engaging and fun. Participation, interaction, and collaboration on problem-solving are highly encouraged.

Business Outcomes!

At Seton Hall, we understand the importance of the Customer Experience to your brand. Our program is designed to develop the skills necessary to make you better at your job and to learn practical processes that will help your firm achieve ROI.