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Customer Experience Certificate Program

Welcome to the Seton Hall University Stillman School of Business Customer Experience Certificate Program

Excellent customer experience creates brand loyalty, affinity, and drives revenue. The Customer Experience Certificate Program offered through the Seton Hall University Stillman School of Business may be one of the most important investments your company can make. Whether you attend the four-day in-person classroom experience or join us online, you will learn to understand how customers feel about your company based on their experiences. You will develop deeper customer insights and learn how to integrate innovative digital methodology that will make your organization stand apart from the competition. The Seton Hall University Stillman School of Business Customr Experience Program is designed by industry experts and thought leaders, for professionals seeking advanced skills in this fast-growing discipline. Classes feature a hands-on, interactive approach designed to provide the skills required to lead your company’s new customer experience culture.

Any questions or if you would like to discuss the Customer Experience Certificate Program, contact Kathy Rizzi, Program Manager, at (973) 761-3330 or

In-Classroom ($4,995)
Dates: TBD due to COVID-19

  • Networking
  • Customer Experience Portfolio & All Course Materials
  • 4 Weeks of Mentoring  

Online ($4,995) 
Rolling Admissions (Start Anytime), Self-Paced Online Program

  • Customer Experience Portfolio & All Course Materials
  • Interactive Projects
  • 8 Weeks of Mentoring

Students in Library

Why Customer Experience?

Customer Experience is a strategy for sustaining a competitive advantage. Learn how to create memorable Customer Experiences across multiple channels to gain a competitive advantage. Reaching this level of expertise is now attainable in our four-day course.

Stacy ShermanWhat others are saying...

Becoming a CX Expert doesn't happen automatically or overnight. It required on the job training and taking a course at a reputable university. That's exactly what I did.  
– Stacy Sherman, MBA, CUA, Customer Experience Leader

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