The first point of contact for any technology related question or problem is the Technology Service Desk. The Technology Service Desk is staffed by IT professionals
Monday through Friday from 8 a.m. through 7 p.m. Outside of these hours, the Service Desk phone is answered by an external technology support service.
Contact the Technology Service Desk
- Call: (973) 275-2222 or x2222
Have your student or employee ID number ready as well as a contact number where you can be reached.
- E-mail: helpdesk@shu.edu.
The helpdesk e-mail account is checked throughout the day during normal hours of operation. Resolution of your problem or escalation to second level support will be communicated through a service desk ticket.
- Search:
The IT Service Desk knowledge base of frequently asked questions allows you to submit a question or keyword and returns a list of possible solutions.To utilize the SHU IT Helpdesk feature, log into PirateNet and look for the IT Service Desk module under the "Offices and Services" tab.
- Submit a Service Request:
If you do not find a solution for your problem in the knowledge base, you can create a service desk ticket. You will be asked to provide a description of the problem as well as contact information. The help desk ticket will then be processed by a service desk specialist who will contact you with a resolution or next steps. Submit a Service Ticket »
Help Yourself:
How to request service:
- For Laptop Repair and Support during regular business hours, please go to the Laptop consultation Area in Corrigan Hall.
- For Telephone services, including cellular and land line, please e-mail Technology Service Desk.
- For Project Management and administrative system support, please contact the Client Solutions Group.
- For Instructional Design and pedagogical support, contact your instructional design liaison.
- For Digital Media (graphics, posters, video, blogs), please contact Mike Soupios.
- For Blackboard assistance, contact the Blackboard Administrator.
- For Classroom Support and audio-visual equipment, contact Media Services.
- For Web Development support and maintenance of the University website, contact Marie Somers.
- For administrative systems, Contact the Technology Service Desk.
- For System Status »
- What are people talking about .... SHU Tech Help
