In order to provide the most efficient and convenient support for the Seton Hall community, the Department of Information Technology has brought support services in-house. The Department is staffed with IBM and A+ certified technicians, help desk specialists and student technology assistants who have been hired and trained by the University to provide support of the program on site. Below is a list of the services provided.

Technology Help Desk   provides the first level of phone support and will walk you through a solution over the phone. If your problem requires second level support, they will open a service call and will route it to the appropriate second level support area.

Walk-Up Support located on the lower level of Corrigan Hall, is a walk-up area for first level support issues. The Student Technology Assistants (STA) who staff this area will troubleshoot your problem on the spot or will direct you to the correct office if they are not able to assist you themselves. Walk-Up Support is also responsible for organizing the collection and distribution of network/email accounts, password resets, and various computer problem identification and resolution.

The Hardware Repair Shop   staffs the Laptop Consultation Area located in Corrigan Hall Rm. 28.  The Consultation Area is staffed by full-time IBM and A+ certified Technicians and Student Technology Assistants that are dedicated to supporting the Mobile Computing Program and the laptops that have been distributed throughout the campus. Those experiencing a problem with the SHU issued laptop are asked to bring the laptop to the Consultation Area with his / her SHU ID card for support.

The Computer Training Classroom  offers software training on all University supported software. This training is free to the SHU community and adapts to meet the learning needs/styles of administrators, staff, faculty, and students.