Asset Management is responsible for tracking all IT assets that are purchased for Seton Hall University. The Asset Management Office is also responsible for the Mobile Computing Program and for tracking all assets dedicated to the program.

Field Support houses the technicians that are responsible for going out to visit customers in their designated work area to troubleshoot IT problems. 

Mobile Support is comprised of the Laptop Consultation Area and the technicians who are dedicated to supporting the laptops that have been distributed throughout the campus to as part of the Mobile Computing program.

The Public Labs Office maintains the public computer labs situated throughout campus and provides support for departmental labs.  The Public Labs Office also co-manages the Student Technology Assistant Program which provides technically trained work study students to assist with the support of the public labs, Walk-Up Support, the Consultation Area and other areas of University IT Services.

The Technology Help Desk provides the first level of IT phone support for the SHU community and is dedicated to providing dependable service and timely responses to faculty, staff, administration, and student inquiries.

The Walk-Up Support Desk provides on the spot walk-up assistance to members of the SHU community or directs them to the appropriate department for problem resolution. The Walk-up Support area is staffed by Student Technology Assistants (STAs).