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 FAQs 

 
  1. What are the differences between Office 365 and the previous version of Microsoft Outlook Web Access?
    Unlike Microsoft Outlook Web Access, Office 365 can be used to access a variety of Microsoft apps and services, including SkyDrive Pro and the ability to create and edit Microsoft Office documents from a single unified profile.
  2. How do I setup my Office 365 mail account on my SHU Windows 8 issued laptop or slate?
    Read the instructions here »
  3. How do I setup my Office 365 mail account on a phone or mobile device?
    Instructions for setting up your Office 365 mail account on 4 different devices (Apple, Android, Windows, Blackberry) are available here»
  4. My email is not loading properly. What should I do?
    Following the recent update to Office 365 for students, users attempting to access their mailbox might need to delete their browser's temporary internet files in order for the site to load properly. Read more »
  5. How do I forward my Office 365 mail to another mail account?
    1. In Outlook Web App, click Options > See All Options> Organize E-mail > Inbox Rules.
    2. On the Inbox rules tab, click New ... button>
    3. Under When the message arrives, select [Apply to all messages.]
    4. Under Do the following, select Redirect the message to.
    5. In the Address Book window, in To field, type in external e-mail address, hit OK after inputting external address.
    6. Click OK to save your selections and return to the new rule window.
    7. Click Save to save your rule and return to the Inbox rules tab.
  6. How do I change my Office 365 account password?
    You can change your Office 365 password by logging into your PirateNet account and selecting the Change Your Password on your Main Deck tab. Your Office 365 account password is the same password you would use to log into your PirateNet account.
  7. What is SkyDrive Pro?
    SkyDrive Pro is your cloud based library-the place to keep your school documents and other files. When you store your files on SkyDrive Pro, only you can see them, but you can easily share them with your professors and fellow students. You can also access your SkyDrive Pro content from your mobile devices. SkyDrive Pro will be available later in the Fall semester. Read more »
  8. What is Lync?
    Microsoft Lync Online can be used for both instant messaging and online meetings. Read more »

 
Contact Us

Department of Information Technology
(973) 275-2222
servicedesk@shu.edu
Corrigan Hall

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