• shuTechSidebar
Information Technology

IT Goals for AY 2009-2010


Division of Finance and Technology
Information Technology Goals and Objectives for AY '2009-10
Stephen G. Landry, Ph.D., CIO

GOAL 1: In AY'2009-10 the Department of Information Technology will continue support of the University's Banner Project and the improvement of the University's business processes.

Objectives: Some specific objectives and/or initiatives for supporting the Banner Project and the improvement of the University's business processes in AY'2009-10 include:

    • IT will support the continued development and expansion of the University's Data Warehouse, providing greater access to institutional information, by
      • supporting the functional areas in developing and deploying additional data views and reports in the Banner Operational Data Store (ODS),
      • installing the Enterprise Data Warehouse and supporting the functional areas in loading data and developing views and reports for EDW, and
      • deploying Cognos as the University's support data analysis tool for multivariate analysis of the University's data, and,
      • creating views in the data warehouse to the legacy Plus data that was not converted into Banner so that users can access historical Plus data that was not converted.
    • IT will support the continued improvement and automation of processes in Enrollment Services, Finance, and HR/Payroll by implementing Banner Workflow.
    • IT will support the use of Banner in support of international programs by implementing FSA-Atlas, an enhancement to Banner that provides features for the support, tracking, and reporting of international students.
    • IT will support the upgrade to Banner 8.1 in Fall 2010. Banner 8.x offers some significant improvements over Banner 7, including making it easier for Banner customers to enhance Banner.
    • IT will ensure that Banner services are highly available to the University community by:
      • with Banner 8.x, moving the Banner servers to a virtualized server environment, allowing redundant server to be located in different locations, ensuring service continuity in the case of a major systems failure.
    • IT will assist the Banner Executive Steering Committee in developing and implementing a permanent organization and committee structure dedicated to the maintenance of the Banner systems, Banner policies (such as those regarding Banner security, training, and data standards), and the use of Banner to continually improve the University's business processes.
    • IT will begin a multiyear project to implement ITIL (IT Infrastructure Library), an industry standard service management framework that defines industry standards for IT service levels, incident response, system maintenance, availability, security, and business continuity.

GOAL 2: In AY'2009-10 the Department of Information Technology will continue and intensify efforts to ensure that all University IT systems and services are highly available, highly reliable, and highly secure.

Objectives: Some specific objectives and/or initiatives for ensuring high availability, reliability, and security for the University's IT systems in AY'2009-10 include:

    • IT will continue to upgrade critical services to have redundant servers with load balancing to ensure that critical systems are highly available.
    • IT will expand its server virtualization initiative to include the ability to move services across the campus network in real time, so that redundant servers can be located in separate buildings, providing added reliability. 
    • IT will complete the upgrade of the campus network infrastructure to implement redundant LDAP and DNS servers.
    • IT will upgrade the network core, providing redundant connections across independent paths between the network core switches in Corrigan Hall and Presidents Hall. 
    • IT will develop a Secondary Data Center in McNulty Hall to support high availability.
    • IT will implement, network authentication, Cisco Clean Access (CCA), to ensure all laptop and desktop computers connected to the campus network are free of viruses and other malware; IT will upgrade its network monitoring and management software to improve IT's ability to analyze and manage network traffic, including the campus wireless network.
    • IT will implement a centralized, automated desktop and laptop backup system that will automatically back up all University data stored on the University's desktop and laptop computers issued to faculty, administrators, and staff.
    • IT will begin a multiyear project to implement ITIL (IT Infrastructure Library), an industry standard service management framework that defines industry standards for IT service levels, incident response, system maintenance, availability, security, and business continuity.
    • IT will complete the revision of its business continuity plan leveraging the secondary data center implemented in McNulty Hall and the independent path to the Internet from Corrigan through McNulty to significantly increase the range of services that will be continued following a crisis. IT will begin planning the expansion of the business continuity plan to include hosting equipment off site.

GOAL 3: In AY'2009-10 the Department of Information Technology will significantly enhance the technology facilities available to students and faculty.

Objectives: Some specific objectives and/or initiatives for improving the technology facilities in AY'2009-10 include:

    • Research Computing  – TLT Center will continue to expand and enhance the Research Computing Project, standardize application process for use, identify and implement software for Workload Management, develop outreach plan for communicating usage of RC, and explore and establish partnerships with local, regional, and national Research Computing groups.
    • Blackboard Outcomes System – TLTC will work with Academic Affairs to identify three assessment projects to be facilitated through the Outcomes System for the Fall 2010 semester and assess the value of the Outcomes Systems as a part of the contracted suite of applications delivered by Blackboard.
    • TLTC will evaluate the pilot projects in the Mobile Computing Program that provide alternate computers to faculty and students in select programs. Based on the evaluation, a decision will be made whether to continue these pilot programs. These programs include:
      • the Mac Pilot Project, providing as part of the Junior technology refresh a Mac laptop to students in select music and graphic arts programs in Art and Music and Communication.
      • the Tablet PC Pilot Project, providing a Tablet PC to all undergraduate students in the natural and physical sciences (Biology, Chemistry, Math/CS, and Physics).
    • TLT Center will develop and enhance Web 2.0 technologies and services offered to the University community, specifically, YouTube, iTunes University, Movable Type and MediaWiki.
    • TLT Center will continue to work with the University Library to increase the multimedia capabilities of the Information commons, adding digital media acquisition equipment and other appropriate technologies for student use and consumption.
    • The TLT Center will continue support of learning technologies/systems; maintain current systems and ensure their adoption. Maintain and Support Course Management Systems (Blackboard and Sakai) and increase faculty participation in the Sakai pilot project.
    • The TLT Center, in cooperation with Academic Affairs, will identify and implement the next phase of classroom upgrades/improvements.
    • The TLT Center will implement a web based equipment request package for Media Services  

GOAL 4: In AY'2009-10 the Department of Information Technology will continually improve technology support services for the University community.

Objectives: Some specific objectives and/or initiatives for improving technology service and support for the University community include:

    • IT will assess its Help Desk tracking system (InterTrack), and either re-implement or replace this system in order to provide the IT management team with more detailed and granular information about technology problems experienced by the University community.
    • TLTC will assess its Tech Skill I course, a six hour technology orientation program that is mandated by Freshman Studies, to ensure Tech Skills I is meeting the needs to ensure basic technology proficiency for incoming students. IT will develop and implement a Tech Skills IV course for advanced users who have successfully completed Tech Skills I, II, and III to provide students the opportunity to continually improve their technology proficiency. 
    • TLT Center will develop and enhance the TLT Center's ability to deliver self-paced and instructor led online education with the creation of Employee Technology Skills Course that is being developed for implementation through Human Resources. Development will also begin for a Getting Started with Blackboard self-paced course.
    • IT will assess the University's use of the SunGuard "after hours" help desk service and develop and implement plans to better utilize this valuable service.
    • IT will begin a multiyear project to implement ITIL (IT Infrastructure Library), an industry standard service management framework that defines industry standards for IT service levels, incident response, system maintenance, availability, security, and business continuity.
    • TLT Center will develop recommendations for staffing the Information Commons with technologically capable staff to assist students in the incorporation of multimedia into their coursework. 
    • The TLT Center Computer Training staff will continue to respond to the training needs of the community, conduct outreach events, and develop its curriculum around needs and requests from the community.
    • The TLT Center, through the use of assessment, will identify performance standards for all IT units.   

GOAL 5: In AY'2009-10 the Department of Information Technology will strengthen its systemic efforts to support the effective use of technology to improve teaching, learning, research, assessment and the administration of the University.

Objectives: Some specific objectives and/or initiatives for strengthening IT's systemic efforts to promote and support the effective use of technology in teaching and learning in AY'2009-10 include: 

    • Curriculum Development – TLT Center will continue to support the internal grant programs that promote the integration of appropriate technologies into the curriculum. Working with Academic Affairs these programs will align with goals and objectives of the University, the Provost's Office and the Academic Deans. Specific support of:
      • the A&S Online Course Grant program to streamline the course review process and support the planning stage of an online liberal arts degree
      • the Stillman School of Business to manage the call for proposals, payments for the development grants and assist business faculty in developing online courses
    • Outcomes Assessment – the TLTC will work with Academic Affairs and the academic departments to select and/or develop the appropriate technologies to facilitate the assessment of student learning, program effectiveness and the new University Core proficiencies. Specifically, the TLTC will work with the Core Curriculum Committee and the Associate Provost for Assessment and Planning to pilot an assessment in the Spring 2009 of the core proficiencies.
    • Mobile Computing Assessment Program – the TLT Center will continue its longitudinal study of student use and satisfaction with instructional technology with assistance from members of the Faculty Senate and administrators. Additionally the TLT Center will report on the  results of the Faculty Survey of Technology Use and Satisfaction and its relationship to teaching, research, and service.  Services and faculty development around the needs and preferences identified will be developed.
    • Teaching, Learning and Technology Roundtable – will continue to meet the technology needs of the University community by working with the community through the TLTR to identify needs and problems.  Meetings of community leaders will be convened to discuss instructional technology issues on the South Orange campus and evolving instructional technologies in Higher Education. The TLTR will form subcommittees to discuss and report on particular issues in higher education as it relates to instructional technology and Seton Hall University. The TLTR will hold at least 3 faculty showcases, including faculty best practices and the annual copyright event.
    • The TLTC will convene a steering group with Academic affairs and the Faculty Senate to guide the initiatives, development activities and planning of service offerings of the TLT Center. 
    • Faculty Development – the TLT Center will support the SHU Community's use of academic technology through hosted events by holding at least six faculty development events to increase the awareness of current technology and develop the community's skills in the use of these technologies to support the infusion into teaching and learning. This includes: the annual faculty Fall Boot Camp, Online Learning Boot Camp, Winter Workshops, and Summer Series. Additional support will be provided by maintaining an informational blog and newsletter.
    • Online Education – the TLT Center will continue to work with the College of Arts and Sciences, the Law School, the Stillman School of Business, and the newly created Division of Continuing Education & Professional Studies to develop and support online course offerings.  The review process for Quality Matters will be streamlined using an abbreviated version of the QM rubric. Planning and implementation of an online student assessment and a faculty satisfaction survey will be done this year as well as providing faculty with a self-assessment tool to gauge their development needs.
    • Assessment – the TLT Center will assess the effective use of technology to improve teaching and learning through systematic evaluation efforts including: Mobility Assessment (Students and Faculty),  Implementation of the Blackboard Outcomes System and pilot projects, Curriculum Development Initiatives (CDI) projects, Faculty Initiatives Grant (FIG) projects,  or special projects.  Assess instructional technology projects and their impact on teaching and learning. Additionally, we will participate in national studies on the impact of technology on teaching and learning.
    • Digital Video – the TLT Center will continue to expand the use of Digital Video and develop delivery mechanisms that are easier to use, as well as, develop website and training materials specific to video technologies, explore and test new technologies for streaming digital video, establish process to catalog existing and new video, capture and webcast at least three "live" events, and capture/produce 'on-demand' events for the University Community.
    • Web Development – the TLT Center will continue to work with Web Development Team to enhance and develop the University use of Common Spot.  Existing sites that are not hosted in Common Spot will be reviewed and planning future needs of each site will be documented.  The use of Core Metrics in TLT Center projects will be implemented where appropriate and a plan to distribute data gained via use of Core Metrics to all invested parties. A process to identify and implement technologies that complement use of Common Spot.
    • The TLT Center will continue to be a leader in the use of information technology and participate in the larger community of higher education to showcase the work of Seton Hall University.  

GOAL 6: In AY'2009-10 the Department of Information Technology will continue to explore cutting edge technologies with the potential of engaging learners and improving communication, collaboration, and productivity.

Objectives: Some specific objectives and/or initiatives for exploring cutting edge technologies in AY'2009-10 include:

    • The TLT Center will continue development of the Seton Hall Second Life Island, continue support of courses that are using Second Life, increase web presence and dissemination of information through Wiki.  Alternative Virtual Worlds will be investigated, among the possibilities is Sun Microsystem's Project Wonderland as well as other open source virtual worlds.  Additional faculty will be recruited into the Second Life Pilot Project
    • The TLT Center will continue support the new SHU Mobility Pilot Project, exploring the use of cell phones and other highly mobile devices in the support of teaching, learning, collaboration, and access to institutional information. UITS will work with the University's Web and Learning Management System vendors to enable access to more of the University's communication and student services via cell phones and other highly mobile devices. The TLT Center will work to develop pilot content that is accessible via cell phone technologies, such as documentation, tutorials, and course materials.
    • The TLT Center will continue to identify cutting edge technology that has the potential to enhance Teaching, Learning Assessment, Engagement, and Collaboration.
Contact Us

Department of Information Technology
(973) 275-2222
servicedesk@shu.edu
Corrigan Hall

Sign In to PirateNet