• SHU Tech Help
Information Technology

E-Mail Archiving F.A.Q.

Frequently Asked Questions

  • What do I have to do to turn archiving on?
    It's easy! Just let us know, e-mail  the Technology Service Desk from your Seton Hall University e-mail account at helpdesk@shu.edu and ask to be enrolled in ArchiveOne.
     
  • How do I know what is archived?
    When you are looking at mail using the Outlook client an “A” on top of the mail icon will indicate that the message has been moved to the ArchiveOne server. When accessing your mail through PirateNet you will notice that the message is cut-off and a link to the rest of the message is provided. Just click the link and you'll see the message in its entirety.

  • What is IT going to Archive for me?
    Your oldest mail will be archived to bring your mailbox under your quota of 500mb.
     
  • What do I do if I don't want IT to archive my mail?
    The TLT Center can train you on how to setup your local archive rules to create a local archive on your computer. Of course if you elect this option you need to be sure to back up your hard drive to ensure that in the case of a hard drive failure, lost or stolen laptop that your archive is still available in another location.
     
  • How long will you keep my archives?
    University IT Services will keep your archived mail for three years.  Annually in December, a purge of all mail three years or older will be completed.  But don't worry, we'll let you know before we do it.  For those of you who need to keep certain e-mail longer than three years to comply with the University's document retention policy you should contact the TLT Center for training to learn how to save the mail that you need to keep longer than three years to a local archive. Learning the best way to accomplish this now will help in the long term!

  • What if I want to keep my archive mail longer?
    The TLT Center can show you how to move mail that has been archived with ArchiveOne to a local archive file. Of course if you elect this option you need to be sure to back up your hard drive to ensure that in the case of a hard drive failure, lost or stolen laptop that your archive is still available in another location. Contact the CTC for the schedule of classes.

  • Can I access my archive mail from off-campus?
    Yes, your archive mail will be available when reading your e-mail through PirateNet, using Internet Explorer or when connecting to the Exchange mail server using the Outlook client on your laptop.

  • Can I access my archive mail when I am not connected to the internet?
    No, at this time you must have an active internet connection to access your mail that is archived with ArchiveOne.

  • Can I search my archive?
    Yes, when we turn the ArchiveOne option for your mail box a  folder will be automatically created for you in your mailbox called “Search Archive”. When you click on this folder you are presented with a search screen to retrieve your archived e-mail.

  • Can I move my archive mail to a local archive when I approach the retention deadline?
    When you read an archived e-mail a copy of that message is copied to a folder in your mailbox called “Retrieved Messages”.  This folder is automatically created when you opt-in to the ArchiveOne service.  You can then drag this e-mail to a local archive file if you have one set up.  To learn how to archive your mail to your local hard drive contact the CTC for the schedule of classes.
Contact Us

Department of Information Technology
(973) 275-2222
servicedesk@shu.edu
Corrigan Hall

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