Welcome to DoIT!

In joining the Seton Hall community, you are entering a ubiquitous computing environment where technology is infused in all aspects of campus life.   As such, you will encounter some type of technology in your day to day dealings, whether you are part of the administration and staff, the faculty, or the student body.  

In order to be successful at SHU, we understand that you will not only need access to technology but the understanding of how to use technology not only to improve communication and productivity but to enhance teaching and learning as well.  Our goal is to provide you with both the tools and the support services to make the transition into this technology intensive environment as seamless as possible.

SHU Network, E-mail and Blackboard Accounts

Using the Banner system, Seton Hall has developed an automated account creation process where network, e-mail and Blackboard accounts are automatically generated for all students and employees.  Once a student is enrolled at Seton Hall or an employee is entered into the university human resource system, the account generation process begins.    The account generation process takes 2 business days from the time that you are entered into the system.

The login name for all of the accounts is the same.  The naming convention for the account is an 8 letter combination of the last and first name consisting of the first 6 letters of the last name plus the first 2 letters of the first name.    If the last name is less than 6 characters, the full name is used plus the number of letter from the first name required to equal an 8 character login name.  For example, John Miller would have a login name of millerjo and John Smith would have a login name of smithjoh.  Your e-mail address is your login name plus @shu.edu.  For example, the e-mail address for John Miller is millerjo@shu.edu.

For account security purposes, you will need to contact the Technology Help Desk if you do not know your default password.  We strongly encourage you to change your password after logging into your account for the first time. 

For questions regarding specific account problems or for information on how to reset your password, please contact the Technology Help Desk.

Getting a computer…

Now that you have a university account, you will need some way to access the university network.    The type of tool that you will use will depend on your role at the university.   

Faculty

The Mobile Computing Program provides either a tablet or laptop computer to all eligible full-time and adjunct faculty.  For a full description of eligibility, please click here.  Laptop / Tablet distribution for faculty takes place during Faculty Orientation.  This ensures that you have the time to prepare class materials and to develop Blackboard courses prior to the start of the semester.  If for some reason, you are not able to attend your regularly scheduled orientation, distribution make-up sessions are scheduled during the first two weeks of the semester.  For information regarding faculty laptop distribution make-up sessions for the current semester, please content the Asset Management Office at (973) 313-6181. For more information regarding faculty participation in the Mobile Computing program, please click here.

Students

Students lease the use of a laptop or tablet computer through the Mobile Computing Program during the semesters that they are enrolled at Seton Hall.  Laptop / Tablet distribution for students takes place during New Student Orientation.  This ensures that you have the tools that you need for the start of the semester.   If for some reason, you are not able to attend your regularly scheduled orientation, distribution make-up sessions are scheduled during the first two weeks of the semester.  To view the make-up sessions for the current semester, please click here.

The Mobile Computing Program operates on a 2 year refresh cycles.  If you graduate within 4 years, you are eligible to own the laptop upon graduation.  To view addition information regarding the student laptop program and to view which model you will receive, please click here.

Employees

Employees are provided access to either a desktop or laptop computer through the department into which you are hired.  All equipment needs should be addressed to your immediate supervisor.

IT Support Services

DoIT provides a number of services with the primary focus of supporting the use of technology to enhance teaching and learning and to improve the administration of the University.  The Department of Information Technology is divided into three key areas:

The Teaching, Learning & Technology Center (TLT Center) provides support for faculty in the classroom and in the scholarship of teaching with the appropriate integration of technology.   Services that fall under the umbrella of the TLT Center include, Instructional Design, Digital Media Services, Classroom and Event Support, Learning Systems Support, Learning Outcomes and Assessment, and the Computer Training Classroom.  The TLT Center also has internal grant programs designed to support faculty in making appropriate and effective use of technology to improve teaching and learning.

University IT Services (UITS) maintains the university infrastructure and core systems and applications to ensure that the university community has wired and wireless access to the internet, e-mail, academic and enterprise wide administrative services as well as the university telephone system.  UITS also provides hardware and software support through PC Support Services which encompasses the Technology Help Desk, the Public Computer Labs, the Laptop Consultation Area, Field Support Services, and Asset Management.   UITS also provides enterprise solutions including project management, business workflow, cross product integration and web commerce.

Web Development (Web Dev), a cross-divisional team with Public Relations (PR), maintains, supports, and updates the University's Web presence.  The Web Dev team also assists academic and administrative departments in presenting information through Web page creation and design, and with workflow design and implementation.  All students and employees are also provided web space and are eligible to apply for a web account to create individual web pages.

Specific support topics will be handled as you continue through the overview.

Getting Help

One of our primary goals is to provide you with the tools to help yourself when I problem arises.  Not only will this empower you to get the help as soon as you need it but will also provide you with the knowledge of how to maintain your own computer and to avoid duplicating the problems in the future.  As a result, we have developed the IT Self Help component of the Help Desk which enables you to troubleshoot problems and find solutions on your own.

If you are not able to find the solution on your own, the Technology Help Desk is staffed by IT professionals Monday through Friday from 8 a.m. through 11 p.m. Outside of these hours, the Help Desk phone is answered by an external technology support service that provides phone support for most University applications, including the Blackboard Learning Management System, Microsoft Windows, and the Microsoft Office suite.

If the problem is hardware related, we have brought all of the hardware support services on campus.  PC Support Services manages the Hardware Repair Shop  which provides laptop, desktop and printer support for the SHU community.  All support is done in-house by a professional staff of 12 full-time A+ certified technicians as well as a trained group of Student Technology Assistants (STA).  

Software Training

In addition to hardware support, we also provide software training on all of the university standard software.  The TLT Center houses the Computer Training Classroom (CTC) which offers free training to students, faculty, administrators and staff.  The CTC offers many different methods of training and is extremely adaptable to different learning needs and styles.

Group instruction is offered through regularly scheduled classes covering topics such as the MS Office suite, Blackboard, and Lotus Notes.  To view the regularly scheduled classes, click on the Training Calendar.

If you are looking for self-paced training modules, on-line training is also available through the CTC.  The university has a partnership with Element K and has acquired 60 titles which are available to the SHU community.    To get access to Element K courses, send an e-mail to training@shu.edu. For more information about Element K, click here.

Other training options available through the CTC include one-on-one instruction, department training, and class training.  For more information on these options, click here (link) to visit the CTC or e-mail training@shu.edu.

Phone Services

All university telephone services are provided through the Department of Information technology.   Networking and Telecommunications manages and maintains the university digital and analog phone lines, the university switch board and university cellular phone plans.

University Employees

All of the offices on campus have dedicated phone lines already installed.  Each phone line also contains one or more mailboxes with voicemail service.  The department in which you were hired is responsible for providing both a telephone and an extension to use.  If there are not adequate phone extensions or phone lines to accommodate your office, it is the responsibility of the department to contact Networking and Telecommunications to procure additional phone lines or extensions.

In addition to land lines, some departments have also opted to provide their employees with a university cellular phone or blackberry device.  The hiring department is responsible for determining the cellular or blackberry plan that is appropriate for the employee and for budgeting the funding to cover the selected plan.

Residence Hall Students

Local telephone services are available in the residence halls.  There is a phone jack in each of the rooms in the residence halls which provides on campus and local phone services.  Students are responsible for providing their own phone.  For long distance calling, the student is responsible for contracting their own 800 number services for use with a phone card. 

The university also has a sponsorship program available through AT&T Wireless.  Students who contract their cellular service through the sponsorship program will receive a 15% discount on their cellular bill.  For more information, contact the Telecommunications Help Desk.

For telephone service and support, please contact the Telecommunications Help Desk at (973) 761-9214 or send an e-mail to telecom@shu.edu.  For an overview on how to use the university voicemail system, please click on the Voicemail Tutorial.

Network Support

In addition to phone services, Networking and Telecommunications also provides network support services for the SHU community.  The University has a state of the art network comprised of both wired and wireless access.  Wired networking is available in all of the residence halls as well as in several academic classrooms.  The campus is also nearly 100% wireless.  Combined, students, faculty administrators and staff can connect to the network from anywhere on campus.

If you find that you are having problems accessing the university network, the first step to test the network connectivity on the device that you are using to access the network and to verify that your network account is working properly.  To do so, contact the Technology Help Desk or visit the Laptop Consultation Area located in Corrigan Hall.  If the device and your account are working properly, your service request will be routed to Networking and Telecommunications.  If the problem exists with the networking equipment, Networking and Telecommunications will perform the repair.

If you are an employee of the university and you would like to have an additional network jack in your office or work area, please contact Networking and Telecommunications at telecom@shu.edu or by phone at (973) 761-9214 to conduct a site survey.  Please note that there is a fee for this service.  All work requests must be approved by your manager and the budget manager for your department.  Networking and Telecommunications will provide an electronic IDT outlining the work and costs to the budget manager who will need to approve the IDT before the service can be completed.

Technology Enabled Classrooms

In support of the IT Long-Range Plan to create a learner centered, network centered, mobile computing environment, the Department of Information Technology is committed to ensuring state of the art technology enabled classrooms throughout the Seton Hall Campus.

The TLT Center houses three technology specific rooms that are available to the University for teaching classes, hosting events or conducting meetings that have a special technology requirement.  Click here for more information regarding the TLTC facilities.

PC Support Services maintains four public computer labs throughout the campus.  The labs are equipped with state of the art desktop computers, networked printers and mobile stations. The labs are open for general use and may be reserved by faculty and administrator for classroom use or on-campus events.  Click here for more information regarding the Public Computer Labs.

In Classroom Support

Along with providing the technology, in-classroom support services are also available.  The Tech Buddies Program enables a faculty member to request a student technology assistant to assist with technology during class time.  The public computer labs are also continuously staffed with a student technology assistant (STA) during the hours of operation.  The primary focus of these STAs is to assist with any hardware and software concerns that may arise during class time.

The TLT Center also provides media support for all of the audiovisual equipment in the classroom as well as delivery services for additional equipment requests.  If a problem arises with the equipment installed in the classroom, contact Classroom and Event Support for on the spot troubleshooting.  For information on how to reserve audiovisual equipment to be delivered to your classroom, please click on the TLTC Equipment Reservation Procedure.

Instructional Support

A primary objective of the Department of Information Technology is to assist faculty with the integration of technology into teaching and learning.

To this end, the Teaching, Learning and Technology Center employs a team of instructional designers.  The Instructional Design Team offers support and consultation to faculty in the evaluation, selection, implementation and use of instructional technology and serves as a primary point of contact for all faculty technology projects.  For more information regarding the instructional design team and to determine which instructional designer is assigned to your department, click here.

To further promote the use of instructional technology, the TLT Center also funds several internal grant programs and projects.  These grant programs and projects encourage faculty to expand the use of instructional technology by providing the funding and support needed to investigate, test, and implement new technologies in their field of study for instructional purposes.  For a list of the current grant offerings, click here.

Blackboard Support

Blackboard (Bb) is a web-based learning management system used throughout SHU to deliver online or web-enhanced courses.  Blackboard accounts are generated for students within 2 business days of depositing and/or registering as a student at Seton Hall University. Exceptions may occur during the start of the semester when there is an unusually high volume of account requests.  Faculty, Administrator and Staff accounts are generated within 2 business days of the completion of the hiring paperwork.  The login name and password for your Bb account is the same as your network and e-mail accounts.

Students

A Bb course will automatically appear in your Bb account once you have registered for classes.  You can access your courses by logging into your Bb account at myWeb@SHU.  Once the course shows up in your Bb account, you will have rights to view the course material and to submit work and assignments as needed.  If for some reason your classes do not appear in Bb, please contact Enrollment Services.

Faculty

A Bb shell for each of the courses that you are teaching will automatically appear in your Bb account.  You can access your courses by logging into your Bb account at myWeb@SHU.  Each class is automatically populated. Once a student is registered for a course, they will automatically be enrolled in the course.  Once the shell for the course appears in your Bb account, you can begin developing the course and posting course materials.

For more information about Blackboard and developing courses in Bb, please click here.

Network Printing on Campus

Seton Hall provides public access printers throughout the campus for use by the Seton Hall Community. The printers are connected to the Seton Hall network and are managed using a printing system called Uniprint developed by Pharos Systems.  Uniprint works with the campus card system by requiring a customer to swipe an ID card to authenticate to the print server and to obtain a printout.  Guest cards are available for visitors to the campus who wish to utilize campus printer services.

Public print stations are available in the following locations:

• Bishop Dougherty University Center
• Fahy Hall
• Residence Halls
• • Boland Hall
  • Cabrini Hall
  • Neumann Hall
  • Xavier Hall
• Walsh Library – Information Commons

Prior to printing at Seton Hall, you will need to install the printer on your laptop or desktop computer .  For instructions on how to install a printer use the step by step directions on "How to Install Pharos".  Once you have Pharos installed you will be able to start using the networked printers on campus. To learn how to use Pharos, use this online help document.

For more information regarding network printing on campus, please click here.

Event Support

In addition to classroom support, DoIT also provides support for event planning.  The university hosts several events on campus every year.  Part of our mission is to make sure that those events are successful.

The Teaching, Learning and Technology (TLT) Center has an office with the primary focus providing classroom and event support.  Through this office, you can request technology enabled facilities and audiovisual equipment for your event.  For information on how to reserve  TLT Center facilities, please click here.  The TLT Center also provides poster and signage support through Digital Media Services.  For information on how to request signs or posters for your event, please view our Production Services.

PC Support Services (PCSS) manages the public computer labs on campus which can also be reserved for events.  For information on how to reserve one of the public computer labs, please review the Public Lab Reservation Policy.  In addition to lab space, PC Support Services also provides network guest accounts and guest printing cards for guests attending your event.  To review how to go about requesting guest services, please click on University Network Guest Accounts and Network Printer Services.