1. Downloading files from Blackboard using Internet Explorer:
   To download files (i.e., Word or PowerPoint) from a Blackboard course using Internet Explorer, follow the instructions below:
• Within Internet Explorer, click Tools on the main menu bar, and then click Internet Options.
• Click the Security tab and then click Custom Level.
• Scroll to the Downloads section of the list. Under Automatic Prompting for File Downloads, click Enable.
  
  
2. Assignment Tool - Attach File button:
   Students need to be told that they have to click the Attach File button when they upload a document using the Assignment Tool. Once they have selected the file that they would like to upload, they must also click the "Attach File" button below the name of their file in order to attach the file and submit it to the instructor.
   
   
3. Displaying a list of users enrolled in a course or organization:
   Within the Course or Organization Management area, click the heading "Users and Groups" and then click "Users". Type the percent symbol (%) in the Search box and click Go.
   
   
4. Sorting Discussion Board forums:
   By default, Discussion Board forums are listed in alphabetical order, rather than in the order you specify. Sorting alphabetically is a new feature in the Discussion Board. If you prefer a different order, you can precede each forum title with a number (01, 02, 03, etc.), a letter (A, B, C), or the date (2009-09-02).
   
   
5. Course copies must be done twice: 
   Temporarily, you must do the steps for course copy twice in order for it to work. A fix for this is in progress, but the current process for performing a course copy is described below:
• First, go to the old course that contains all of the materials you want to copy.
• Click Packages and Utilities in the Control Panel area.
• Click Course Copy.
• Complete the fields, and then click Submit.
• Blackboard will clear the form and take you back to the page to complete for the Course Copy.
• Complete the fields again, and click Submit.
• You should see a green bar at the top of the page indicating that the course copy request was successful and has been queued. You should receive an e-mail when the course copy process is complete.

Additional Note: To access old documents that you had in the digital drop box, log into Blackboard and then click the following link:  http://myweb.shu.edu/webapps/blackboard/execute/ddb.