The University has a Cisco gigabit Ethernet campus backbone supporting over 7000 wired ports. The campus has a 100 megabit connection to NJEDge.net, providing access to the commodity Internet, Internet2, and a statewide broadband video conferencing network. All classrooms on campus have at least one data port for instructional purposes. Jubilee Hall has port-per-seat classrooms, having a dedicated network jack at each seat. The Residence Halls have dedicated network jacks in all of the rooms and network jacks have been placed in general meeting areas such as the University Green, the Galleon Room and Pirate's Cove.
 
The Networking and Telecommunications Office located in Corrigan Hall, is responsible for supporting the wired infrastructure on campus. Among the responsibilities of this office are the installation, maintenance, and servicing of all data lines that enable wired connectivity to the University network.

Prerequisites:

Wired connectivity support is reserved for members of the Seton Hall Community.

Process:

To request a new cable run or data port installation or to have a data port moved; students, faculty, administrators and staff should contact the Telecommunication Help Desk at (973) 761-9214 or send an e-mail.
 
For other service issues, please follow the procedures outlined below:
 
Desktop users who are having problems related to wired network connectivity:

• Report the problem to the Technology Help Desk at 973-275-2222, extension 2222 from on campus, or e-mailed to helpdesk@shu.edu. 
• A PC Support Field Technician will go out to the work site to determine the cause of the problem.
• • If the problem is related to the desktop, the PC Support Field Technician will troubleshoot the problem. 
  • If the problem is related to the data port or cabling, the work order will be routed to Telecommunications and a Telecommunications Technician will be dispatched to troubleshoot the problem.
• Laptop users experiencing problems with wired connectivity:
• Bring their laptop to the Laptop Consultation Area located in Corrigan Hall. 
• A PC Support Mobile Technician will determine if the connectivity issues are related to the laptop.
  
• • If the problem stems from the laptop, the PC Support Mobile Technician will troubleshoot the problem. 
  • If the problem is related to the data port or cabling, the work order will be routed to Telecommunications and a Telecommunications Technician will be dispatched to troubleshoot the problem.
• Some service calls may incur a cost to the customer. All costs will be outlined for the customer prior to the start of any work order. An IDT must be completed before any services will be rendered.

Unauthorized Devices on the network:

• Unauthorized network devices installed by users without the assistance of University IT Services can interfere with the campus network.
• Installation of these devices, such as hubs or wireless access points by LinkSys, NetGear, 3Comm, and the like, may be considered a violation of the University's policy on the appropriate use of computer facilities.
• If University IT Services detects an unauthorized network wireless access point, their policy is to work with the appropriate University officials to remove the device from the network.
• If you have installed your own network hub, router, or wireless access point without the assistance of University IT Services, we ask that you remove it immediately.