Seton Hall University has instituted a comprehensive emergency notification system called PirateAlert to further enhance the University’s emergency preparedness. PirateAlert leverages the InstaCom Campus Alert system from Everbridge, the leading provider of mass notification solutions.

PirateAlert will be used solely for the purpose of alerting the Seton Hall University community in an emergency. These emergency notices can be delivered via phone calls, text messages to mobile devices, and e-mail. All students, faculty, and staff can manage their own contact information and choose the contact methods that they prefer by accessing the Everbridge Web site: www.everbridge.com.

The University loads all students, faculty, and staff information — including Seton Hall University e-mail address, personal e-mail address, and phone numbers — to the Everbridge Web site from the University's databases. Each individual is responsible to update his/her information on the Everbridge Web site. Registration information will be emailed to each person’s Seton Hall University e-mail address.

Seton Hall University is concerned about the security of every member of the University community, but we also respect your privacy. Therefore, anyone can decide to withhold or withdraw personal phone or e-mail information from the Everbridge system. However, everyone will be required to enable notifications to their Seton Hall University e-mail address.

Any questions regarding the PirateAlert registration process, including authorization code inquiries for your account, should be directed to piratealert@shu.edu.

Prerequisites:

There are no preconditions for receiving PirateAlert notifications.

Process:

You are automatically added to the PirateAlert system when you register for classes, or become an employee at Seton Hall University. Your contact information in Banner has been loaded into the PirateAlert system.  

Frequently Asked Questions:

What is PirateAlert?
PirateAlert is an emergency notification system for the South Orange campus and the Law School in Newark. This system is used to keep you informed in an emergency.

What is Everbridge?
Everbridge is the provider of the Seton Hall University mass notification system. Everbridge is a global provider and leader in mass notification systems.

How will I receive PirateAlert messages?
You will receive PirateAlert messages using the following contact methods:

• Message to your cell phone
• Text message to your cell phone
• E-mail to Seton Hall University e-mail
• E-mail to Personal e-mail
• Home Phone
• Business Phone

When will I get PirateAlert messages?
You will receive PirateAlert messages:

• In the event of a dangerous situation on campus that threatens your personal safety;
• When classes are canceled because of weather conditions or a power outage, etc.

How will I know the message is from PirateAlert?
The message sender will appear as follows:

• For a text message: 893-61
• For a phone call: (973) 761-9000
• For an e-mail: PirateAlert@shu.edu

How do I subscribe to the PirateAlert system?
You are automatically added to the PirateAlert system when you register for classes, or become an employee at Seton Hall University. Your contact information in Banner has been loaded into the PirateAlert system.

I previously signed up for ClearText. Is my information added to the PirateAlert system?
Yes, the information in ClearText for current students, faculty, and staff have been added to the PirateAlert system.

How do I get login information to the PirateAlert system?
You will receive an e-mail, requesting you to register with Everbridge. When you register, you can choose a member id and password that you remember easily.

How do I update my contact information in the PirateAlert system?
Log into PirateAlert at www.everbridge.com. Update your contact information. Make sure you select a priority number for each of your contact paths. If you have an N/A next to a contact path, you will not be contacted using that path.

What is the difference between Emergency Priority and Standard Priority?
Emergency Priority is for emergency messages and is given the highest priority. Standard priority messages are given less priority. Please select priority values for both Emergency Priority and Standard Priority paths. Seton Hall University will use the priority method that is appropriate to the situation.

Do I have to confirm receipt of the message? What happens if I don't?
Though receipt confirmation is not required, it is desirable for you to do so if at all possible. When you confirm that you have received the message, you free up system resources to contact other members of the University community who may not have gotten the message yet.  In an emergency, this will save valuable time – and, possibly, lives.

Will I receive duplicate PirateAlert messages?
You may receive duplicate messages if you do not confirm receipt of the message. The system will cycle through your contact paths 3 times. Once you confirm receipt of the message or after it cycles through your contact paths 3 times, the PirateAlert system will cease trying to contact you for that message broadcast.

Why am I not getting PirateAlert messages on a contact path I designated?
Possible reasons include:

• You may not have indicated a priority code next to the contact path.
• You may not have indicated a priority for both Emergency Priority and Standard Priority. (For example, if the message was sent with Standard priority and you do not have a priority value for that contact path for Standard priority, you will not be contacted on that path)

Will Seton Hall University be testing the PirateAlert system?
Yes, the University will test the PirateAlert system at least once per semester. The campus community will be notified in advance of such tests.

Is there a charge for subscribing to receive messages via PirateAlert?
There is no charge to you for using the PirateAlert system. This is a service that the University provides to help keep our community safe.

Can I choose not to participate in the PirateAlert system?
No. PirateAlert will be used to communicate urgent information to students, faculty, and staff in an emergency. For that reason, Seton Hall University requires that all members of the University community receive PirateAlert messages to their University e-mail account. The University also encourages you to provide current information for all contact paths that you have available to you.  You can always change your contact preferences at any time by accessing the Everbridge Web site. 

You will be automatically removed from the PirateAlert system if you are not registered for classes, or if you are no longer employed or affiliated with Seton Hall University.

Will I be notified when my subscription to PirateAlert is deactivated?
Students and employees who leave Seton Hall University will not be notified when their subscription to PirateAlert is deactivated.

Related Policies & Procedures:

Collection of Personal Contact Data for Emergency Notification System
Learn about the policy for safeguarding personal information with the University's emergency notification system.