Division of Student Services

PirateAlert: Emergency Notification Service

 

PirateAlert is Seton Hall University’s primary emergency notification system and is provided by RAVE Mobile Safety. PirateAlert is used to alert the Seton Hall University community of a public safety emergency that could impact the campus (such as an active shooter/hostile intruder, severe weather conditions, hazardous material release, etc.) and to provide protective action instructions. PirateAlert is also used to notify the SHU community of serious crimes on campus, in off campus areas contiguous to the campus, and in nearby areas frequented by community members. In addition, PirateAlert is used to notify the University community of emergency campus closings.

PirateAlert notifications can be delivered via cellular phone calls, text messages, e-mail and landline telephones.

The University loads all students, faculty, and staff contact information from its Banner database — including Seton Hall University e-mail address, personal e-mail address, and phone numbers — into the PirateAlert system. You are automatically added to the PirateAlert system when you register for classes or become an employee at Seton Hall University.

All students, faculty and staff should access PirateAlert to manage their contact information and message delivery methods. They system can be accessed through the PirateAlert link on the PirateNet Main Deck page. Instructions on this process are emailed to each person's Seton Hall University email address.

Seton Hall University is concerned about the security of every member of the University community, but we also respect your privacy. Therefore, anyone can decide to withhold or withdraw personal phone or e-mail information from the PirateAlert system. However, everyone is required to receive notifications via their Seton Hall University e-mail address.

Any questions regarding the PirateAlert administrative process or problems encountered with the system should be directed to piratealert@shu.edu.

Prerequisites:

There are no preconditions for receiving PirateAlert notifications.

Process:

The University loads all students, faculty, and staff contact information from its Banner database — including Seton Hall University e-mail address, personal e-mail address, and phone numbers — into the PirateAlert system. You are automatically added to the PirateAlert system when you register for classes or become an employee at Seton Hall University.

Frequently Asked Questions:


What is PirateAlert?
PirateAlert is an emergency notification system for the South Orange campus and the Law School in Newark. This system is used to keep you informed in an emergency.

What is RAVE Mobile Safety?
RAVE Mobile Safety is the provider of the Seton Hall University emergency notification system. RAVE Mobile Safety is a provider of mass notification systems for many colleges and universities.

How will I receive PirateAlert messages?
You can receive PirateAlert messages using the following contact methods:
  • Voice message to your cell phone
  • Text message to your cell phone
  • Email to your Seton Hall University email address
  • Email to your Personal email address
  • Voice message to your home telephone
  • Voice message to your business/office telephone

Up to three cellular phone numbers, three landline telephone numbers and three email addresses can be used.

When will I get PirateAlert messages?
You will receive PirateAlert messages:
  • In the event of a dangerous situation on or near campus that threatens the safety of the campus community;
  • When classes are canceled because of weather conditions, a power outage, or other emergency

How will I know the message is from PirateAlert?
The message sender will appear as follows:
How do I subscribe to the PirateAlert system?
You are automatically added to the PirateAlert system when you register for classes, or become an employee at Seton Hall University. Your contact information in Banner is loaded into the PirateAlert system.

How do I update my contact information in the PirateAlert system?
Use the PirateAlert link that appear on the PirateNet Main Deck page to access the PirateAlert system and enter the appropriate changes.

Do I have to confirm receipt of the message?

Confirmation of PirateAlert messages is not required.

Will I receive duplicate PirateAlert messages?
Depending on the delivery methods used to send the messages and the contact information you have provided, you may receive duplicate messages. Emergency messages may be repeated and/or sent by multiple delivery methods to help ensure that you receive critical information.

Why am I not getting PirateAlert messages via a delivery method for which I provided contact information?
That particular delivery method may not have been used for the broadcast. The delivery methods chosen may vary depending on the nature of the notification and the time of day.

Does Seton Hall University test the PirateAlert system?
Yes, the University runs live tests of the PirateAlert system at least once per semester. The campus community will be notified in advance of these tests.

Is there a charge for subscribing to receive messages via PirateAlert?
There is no charge to you for using the PirateAlert system. This is a service that the University provides to help keep our community safe.

Can I choose not to participate in the PirateAlert system?
No. PirateAlert will be used to communicate urgent information to students, faculty, and staff in an emergency. For that reason, Seton Hall University requires that all members of the University community receive PirateAlert messages to their University e-mail account. The University also encourages you to provide current information for all available delivery methods. You can always update your contact information by accessing PirateAlert through the PirateNet portal.

When would the University remove me from the PirateAlert system?
You are automatically removed from the PirateAlert system if you are not registered for classes, or if you are no longer employed or affiliated with Seton Hall University.

Will I be notified when my subscription to PirateAlert is deactivated?
Students and employees who leave Seton Hall University will not be notified when their subscription to PirateAlert is deactivated.


Related Policies & Procedures:

Collection of Personal Contact Data for Emergency Notification System
Learn about the policy for safeguarding personal information with the University's emergency notification system.

 
 
Contact Us

Division of Student Services
(973) 761-9075
Fax (973) 761-9797
studentservices@shu.edu
Bishop Dougherty University Center

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