SHU IT Helpdesk is an on-line self help component of the Technology Help Desk that enables you to troubleshoot problems and find solutions on your own. The SHU IT Helpdesk is a database of frequently asked questions that allows you to submit a question or keyword and returns a list of possible solutions. The database is available 24 hours a day, 7 days a week, providing around the clock help desk support.

Prerequisites:

In order to utilize the SHU IT Helpdesk, you must be a student or employee at Seton Hall University with a valid university account.

Process:

To utilize the SHU IT Helpdesk feature, log into PirateNet >>

Click on the Offices & Services tab and look for the section labeled IT Helpdesk.

Type your question or key word into the search bar or conduct a search by category.

The database will return a list of possible solutions. Select the solution that works best for your particular problem or question.

If you do not find a fix for your problem, you can click on the button labeled "Open a ticket" and create a help desk ticket. You will be asked to provide a description of the problem as well as contact information, then click save. The help desk ticket will then be processed by a help desk specialist who will contact you with a resolution or next steps.

Related Services:

Computer Training Classroom
The Computer Training Classroom (CTC) offers training to the entire SHU community on all university supported software.

Hardware Repair Shop
The hardware repair shop is responsible for the maintenance and repair of all IT equipment on the SHU campus.

Technology Help Desk
The Technology Help Desk provides phone support for technology issues to the Seton Hall Community.