University Assessment

University Assessment 

Co-Curricular Initiatives: Information Technology

When Seton Hall University (SHU) began planning for its Mobile Computing Program in 1995, the University recognized the need to systematically assess the value of the program in support of the University’s teaching and learning objectives. With the first large scale pilot of the Mobile Computing Program in 1997, the University launched the Mobile Computing Assessment Program. In the beginning, the Mobile Computing Assessment Program had two primary objectives: (1) To assess the impact of ubiquitous computing on the learning environment at SHU, and (2) To provide prompt feedback to the Mobile Computing Program planning team to continually improve the quality of the program.  

As the program has grown and evolved over the past 15 years, the goals have also expanded to include the following:

  • To evaluate the community’s level of satisfaction with technology services at the University.
  • To measure the extent of student technology use both inside and outside the classroom.
  • To examine how students are using technology, including the specific tools and functions of the learning management system and other instructional technology tools available at the University.
  • To assess students’ self-reported skill level with various tools and procedures involving the use of technology.
  • To identify ways that technology services and practices can be improved and expanded to meet the demands of the Seton Hall community.
  • To compare the survey results of SHU students with students at other institutions.

In order to meet these objectives, annual and biennial surveys are administered to students and faculty, including an Educause sponsored survey that allows us to benchmark against other institutions of higher education.  All instructional technology projects include an assessment component to measure both the success of the project and the degree to which it may have impacted all aspects of the teaching and learning process.  

University IT Services administers satisfaction surveys to each customer that utilizes any service offered and  key performance metrics are collected and monitored across the Department of Information Technology to ensure stable and secure systems.  Additionally outside firms are contracted to conduct third party audits, intrusion detection and penetration testing for to meet University security standards.

Current Department of Information Technology Assessment Results, Statistics & Metrics


2009 Faculty Survey on Use, Satisfaction & Perception of Information Technology

Survey Instrument »
  Report »

2010 Student Survey on Use, Satisfaction & Perception of Information Technology
Survey Instrument »
  Report »

2010 ECAR Study of Undergraduate Students and Information Technology
Study Website »
  Key Findings »  Survey Instrument »  SHU Report »

2011 Student Survey on Mobile Devices
Survey Instrument »
  Survey Results »

2012 Faculty Survey on Use, Satisfaction & Perception of Information Technology
Survey Instrument »   Survey Results »

2013 Student Survey on Use, Satisfaction & Perception of Information Technology
Survey Instrument »   Survey Results »

Key Performance Statistics & Metrics

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