Department of Information Technology

Mobile Computing - Student Participation Policies

 

Mobile Computing Terms and Conditions of Use

As a participant in the Mobile Computing Program, you will be distributed a SHU issued laptop. During the distribution, you will be asked to sign a Laptop License Agreement which verifies receipt of the laptop and peripherals and outlines the terms and conditions of use. You will sign one agreement when you receive the laptop that you will use during your Freshman and Sophomore year and one when you refresh and receive the laptop that you will use for your Junior and Senior year. The terms and conditions vary somewhat based on your academic status at SHU and the agreement that you sign. Click on the following links to view the terms and conditions for each agreement.

The terms and conditions also vary somewhat for specialty and graduate programs. For a copy of those terms and conditions, please contact the Asset Management Office at (973) 313-6181.

Mobile Computing Account Charges and Adjustments

  1. Mobile Computing Access Fee
    All full-time undergraduate students are required to participate in the Mobile Computing Program and are charged a Mobile Computing Access fee each Fall and Spring semester that they are enrolled at the University. For the current academic year, the Mobile Computing Access fee is $650 per semester. This fee includes the lease of the laptop, the licensing of the software on the laptop, extended warranty and insurance coverage on the laptop for the length of the lease, University e-mail and network accounts, unlimited access to the Internet when connected to the SHU network, space on the web server, as well as all on-site support and training services provided by the University.

    Graduate students pay a Mobile Computing Access Fee which varies based on the academic program in which they are enrolled. This fee encompasses all of the same services listed above.
  2. Mobile Computing Fine
    As outlined in the Student Terms and Conditions of the Laptop License Agreement, the students are required to check in their laptop each semester. Laptop check-in takes place over a two week period and is done using an on-line form. Students are notified about check-in via the SHU e-mail system. Students that fail to check in their laptops during the designated period are fined a $1000 Mobile Computing Fine and a hold is placed on their University Bursar account. Once the student successfully completes the check-in for the semester, the fine is reduced to a $50 late fee. The hold on the account will not be lifted until the $50 late fee is paid at Enrollment Services.
  3. Laptop Replacement Fee
    When a laptop is reported lost or stolen, a laptop replacement fee, up to $1,000 is charged to the student's bursar account. This fee covers the insurance deductible and any increases in insurance premiums due to the high number of stolen or lost laptops.
  4. Laptop Buy-out Fee
    As per the license agreement, any student whose full time status changes is required to return their laptop. These changes include, but are not limited to withdrawal (official or unofficial), with or without intention to return at a later date, non-registration for a semester with or without intention to return at a later date, leave of absence, transfer or a reduction to part-time status, academic and conduct suspensions and medical leave. Students have until the add-drop period of the semester that they are not enrolled to return laptop before the Laptop Buy-out fee is posted. This fee covers the cost of the laptop and is non-refundable.
  5. Appeal Process
    The Department of Information Technology has instituted an appeal process for special circumstance that pertain to any of the fees listed above. For an explanation of the fees above and for information regarding the appeal process, please contact the Office of Asset Management at (973) 313-6181 or extension 6181 from on campus.

Laptop Check-in Policy

All students who participate in the Mobile Computing Program are required check-in their laptops once each semester. The process is mandatory. 

Details regarding check-in will be e-mailed directly to each student's Seton Hall University e-mail account, so please make sure to read your Seton Hall e-mail on a regular basis.

The Check-in process is completed via an on-line form. To check-in your laptop, click on the link sent in the check-in e-mail. You will be required to log in using your e-mail shortname and password. Once in the form, you will be required to enter your laptop model number and serial number. The form will also ask you to report any known laptop problems. Once you have completed the form, click on submit to process the check-in. For a successful check-in, you will receive a confirmation of the check-in. If the check-in was not successful, you will receive a response page advising you to contact the Asset Management Office to assistance.

The purpose of check-in is to ensure that students still have possession of the laptop assigned to them and that our records of serial numbers remain accurate. If your assigned laptop is in repair, you must check-in your loaner laptop.

Failure to comply with this request will result in a $1000 fine and a hold on your bursar account, which means that you will not be able to pre-register for the following semester. Once you have successfully checked in your laptop, the fine will be reduced to a $50 late fee. The hold on your account will not be lifted until you have paid the balance on your account. All payments must be made to Enrollment Services.

For questions regarding check-in, please contact Asset Management at (973) 313-6181 or e-mail checkin@shu.edu

Laptop Refresh Policy

In order to keep the technology current and to provide SHU students with the latest and greatest technology on the market, Seton Hall has opted to use a Mobile Computing model that incorporates a laptop refresh at the start of a student's junior year. Refresh takes place at the beginning of the Fall semester. Information regarding the refresh is e-mailed directly to the SHU e-mail accounts of eligible students.

To be eligible for refresh, you must meet the following requirements:

  • You must be a registered as a full-time student for the fall semester
  • You must attend an on-line training session to learn the new Operating System and other software prior to refresh.
  • You must transfer or backup any data files
  • You must schedule refresh session via an on-line appointment database

At the time of refresh, you will turn in the two year old model laptop and will be issued a new laptop to use for your Junior and Senior years at Seton Hall. If you graduate in 4 years, the second laptop is yours to keep at no additional charge. In order to refresh your laptop, you will need to schedule an appointment to attend one of the refresh sessions. This is an on-line process. Details regarding how to schedule an appointment will be sent to you in your SHU e-mail account. The e-mail will also contain directions on how to back up your academic data prior to handing in the laptop. During your refresh session, you will hand in your 2-year old laptop along with any accessories that you received with the laptop. You will then receive the new laptop and accessories and will attend a short training session which will assist you with customizing your laptop and provide an overview any new features of the laptop.

The laptop refresh is a mandatory part of the program. Failure to do so may result in late fees or a non-refundable laptop buy-out fee.

If you have any questions regarding laptop refresh, please call Asset Management at 973-313-6181 or e-mail us at refresh@shu.edu.

Ownership at Graduation

Students who have completed all of the necessary coursework to graduate, have successfully completed a degree audit, and are in good standing with Enrollment Services are eligible to own their laptop upon graduation from SHU. Graduating seniors must complete a Transfer of Ownership Form to transfer ownership of the laptop from SHU to you. To facilitate this process, the Asset Management Office staffs a table at the Academic Attire Distribution so that graduating seniors can complete the form when they pick up their cap and gown for graduation.If you are a graduating senior, you will need to complete a Transfer of Ownership Form in order to own your laptop upon graduation. If you were a fifth year senior and opted to refresh to the new model laptop, the appropriate laptop buy-out fee will be posted to your bursar account upon completion of the Transfer of Ownership Form.To complete the form, you must bring your SHU student ID card and the SHU issued laptop to the Academic Attire Distribution. You will complete the Transfer of Ownership Form at the table staffed by Asset Management. An authorized representative from the Department of Information Technology will review and sign your form. The representative will provide you with a copy of the approved form. The laptop will then be yours to keep. You will be responsible for all further maintenance and support of the laptop. SHU will not provide any further support for the laptop.If you have questions regarding your graduation status, please contact Enrollment Services. If you have questions regarding the Transfer of Ownership process, please contact the Asset Management Office at 973-313-6181.

Fifth Year Senior Policy

Students who do not have the necessary credits to graduate in 4 years and will be continuing their studies for two or more additional semesters at SHU are considered fifth year seniors. As participation in the Mobile Computing Program is required for all full-time undergraduate students and ownership of the laptop is contingent upon graduation, fifth year seniors are required to continue to participate in the Mobile Computing Program while completing their studies at SHU

As a fifth year senior, you will have a choice regarding your continued participation in the Mobile Computing Program. You can opt to keep your senior laptop, pay a reduced Mobile Computing Access Fee for the remaining semesters at SHU and own your senior laptop upon graduation; or you can upgrade your computer to the latest model, pay the standard Mobile Computing Access Fee and pay the appropriate buyout fee if you wish to keep the laptop upon graduation.

Communication regarding fifth year senior options with specifics pertaining to the laptop models and fees as well as when and where to execute your option will be sent to eligible fifth year seniors via your SHU e-mail account.

Laptop Repair Policy

All laptop repairs are done on-site by PC Support Services. Certain charges may apply depending on the nature of the repair. The following guidelines pertain to repairs for laptops issued through the Mobile Computing Program and indicate when charges will apply.

  • All repairs must be made through PC Support Services. If circumstances make it difficult to have the laptop repaired at Seton Hall, prior authorization must be obtained from PCSS to use another IBM/Lenovo certified repair shop prior to any repairs.
  • All warranty repairs are provided at no cost by SHU.
  • There will be a charge for any non-warranty, accidental damage to the equipment up to $125.00 per incident. The amount charged per incident will depend on the cost of the parts needed to repair the equipment but will not exceed $125.00 per incident.
  • If there is a hardware or software problem with the laptop that the technician is not able to resolve immediately, a loaner laptop will be issued to the customer until this laptop is repaired.
  • PC Support Services will only support the University Standard hardware and software. If there is a software issue that requires that the laptop be re-imaged, PC Support Services will only restore academic data. The customer is responsible for restoring any personal software or non-academic data.

For additional questions regarding the repair of your laptop, please contact the Technology Help Desk at (973) 275-2222 or visit the Laptop Consultation Area located on the first floor of Corrigan Hall.

Student Stolen Equipment

Students are responsible for the loss or theft of the university issued equipment. A laptop replacement fee will be charged to the student's bursar account for any lost or stolen equipment up to $1000 per incident. Payments must be made to Enrollment Services. A replacement laptop will be issued to the student.

All incidents of loss or theft must be reported to the University Public Safety and Security Office as soon as possible, but no later than 48 hours after the incident. If the laptop is stolen off-campus, the theft must also be reported to the police department in the municipality in which it was stolen. The student is also responsible for notifying the Asset Management Office and for bringing a copy of the incident report to the Asset Management Office. When the student brings the incident report to the Asset Management Office, an appointment will be scheduled for the student to pick up the replacement laptop.

To contact the Asset Management Office to report a laptop lost or stolen, please call (973) 313-6181 or visit the Asset Management Office in Corrigan Hall Room. 25

Effective Date

May 6, 2006

 
 
Contact Us

Department of Information Technology
(973) 275-2222
servicedesk@shu.edu
Corrigan Hall

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