Policy ID:
Date Instituted: May 9, 2008
Last Revised: May 9, 2008

Policy Description

Mobile Computing Terms and Conditions of Use
 
As a participant in the Mobile Computing Program, you will be distributed a SHU issued laptop. During the distribution, you will be asked to sign a Laptop License Agreement which verifies receipt of the laptop and peripherals and outlines the terms and conditions of use. 
Terms and Conditions:
By accepting possession of the computer, peripherals and software (equipment), I agree to the following terms and conditions:
 
This agreement covers the period from the date signed below through the lease end date of the equipment.
 
Throughout the agreement, I shall use the equipment in accordance with the Seton Hall University policies on the appropriate use of computer resources. I do not own the equipment; I have a “license” to use it only. I shall not permit any other person to process or use this equipment. Commercial use of this equipment is prohibited.
 
 

1. I agree to return the equipment to the University when requested to do so, in the same condition as on the beginning of this agreement, less reasonable wear and tear, and in accordance with current University policy.
   
   
2. It is my responsibility to give written notice to the University of any change in my status as a Seton Hall faculty member or employee, as well as any address or phone number changes during the period of this license agreement or until the equipment is returned to the university.
   
   
3. I understand that the University e-mail is the official form of all communication
   
   
4. I understand that I will be asked to check-in my laptop periodically throughout the academic year, and that I will be notified of the check-in details via University e-mail.
   
   
5. I understand that the equipment must be returned immediately if there is any change in my status as a faculty member or employee at the University.
   
   
6. I am responsible for unreasonable damage to the equipment.
   
   
7. I understand that any incidents of loss, theft or damage must be reported to the University as soon as possible, but no later than 48 hours after the incident. All repairs must be made through authorized Seton Hall programs.
   
   
8. If something happens with the laptop, PCSS will attempt to retrieve any data that is stored on the hard drive but data may not be retrievable. I understand that I am responsible for storing my data and for backing it up to alternate media.
   
   
9. If I fail to return the equipment by the due date, I understand that I am subject to criminal prosecution or civil liability, and I will be assessed the full replacement cost of the equipment.
   

 
The University reserves the right to recall the equipment prior to the final return date.
 
The University hereby disclaims all express and implied warranties, including, without limitation, the implied warranties relating to the equipment merchantability and fitness for a particular use. I agree to accept the equipment “as is.” In no event shall the University be liable for any incidental, special, indirect, or consequential damage of whatever nature arising out of any claim alleging the University's failure to perform its obligations under which this agreement or its alleged breach of any duty.
 
I have read and understand the terms and conditions of this Computer License Agreement. I agree to abide by them.
 
For more information regarding employee terms and conditions, please contact the Asset Management Office at 973-313-6181.
 
 
Faculty Refresh Policy
 
In keeping with SHU's goal of supporting the effective use of technology to enhance teaching and learning, Seton Hall has implemented a two year faculty refresh which offers faculty three different options regarding laptop refresh. 

1. Faculty can opt to refresh to the latest standard laptop computer. Faculty will turn in the two year old laptop or tablet, will be issued the new model laptop and will sit for a one-on-one session with a PC technician who will transfer data and configure the new laptop.
   
   
2. Training through the TLTC is also available during the refresh session. Faculty can opt to refresh to the latest tablet computer. Faculty will turn in the two year old laptop or tablet, will be issued the new model tablet and will sit for a one-on-one session with a PC technician who will transfer data and configure the new tablet. Training through the TLTC is also available during the refresh session.
   
   
3.  Faculty can opt for a three year refresh, deferring refreshing their laptop for another year. By selecting this option, faculty make a one year commitment to continue to use the two year old laptop or tablet for one additional year. Faculty who select this option will be required to participate in faculty refresh during the next academic year.
   

 
To be eligible for refresh, you must meet the following requirements:

• You must be an active employee at Seton Hall University.

• You must have a two year old laptop or tablet computer; or you must have selected option 3, the three year refresh option, during the prior academic year.

• You must be teaching during the Summer or Fall semesters of the following academic year.

 
A faculty refresh survey is sent out in March of each academic year via University e-mail to all faculty members eligible to refresh the following summer. The survey allows the faculty members to select one of the three options for refresh. Faculty members who are eligible for refresh who do not respond to the survey will automatically be enrolled for option one.
 
Faculty Refresh is held during the summer months. It typically takes place directly following graduation and runs through the months of May and June. Information regarding the refresh is e-mailed directly to the SHU e-mail accounts of eligible faculty. The e-mail will contain a link to sign up for a refresh session. There is a limited number of seats per session. Seating is on a first come first serve basis and sessions will close out once seats are filled. Individual one on one sessions may be available on a case by case basis. For information regarding make-up sessions, contact the Asset Management Office.
 
If you have any questions regarding faculty laptop refresh, please call Asset Management at 973-313-6181.
 
 
Refresh for Adjuncts, GA's, TA's and RA's
 
All part time instructors, including adjunct faculty, graduate assistants, teaching assistants, and research assistants, are eligible to the use of a two year old laptop from the University. These laptops are refreshed every summer. Asset Management will send out an e-mail to all adjunct faculty, graduate assistants, teaching assistants and research assistants to notify them of the refresh dates. The refresh will consist of a simple exchange of equipment. You will be responsible for backing up your own data and transferring it to the refresh laptop. Any training needs should be scheduled directly with the TLTC.
 
 
Laptop Repair Policy
 
All laptop repairs are done on-site by PC Support Services in the Laptop Consultation Area. There is a private consultation area for University faculty and administrators who wish to discuss their technology problems in private. Faculty and administrators who wish to utilize this service should identify themselves as faculty or administrators at the intake area and request a private consultation.
The following guidelines pertain to the repair of university issued laptops:

• All repairs must be made through PC Support Services. If circumstances make it difficult to have the laptop repaired at Seton Hall, prior authorization must be obtained from PCSS to use another IBM/Lenovo certified repair shop prior to any repairs.
  

• There is no charge to faculty or administrators for warranty or accidental repairs.

• Faculty or Administrators may be charged the full cost of the repair for non-warranty, non-accidental damage to the equipment. The amount charged per incident will depend on the cost of the parts needed to repair the equipment. If the cost to repair the damage parts exceeds the value of the equipment, the customer may be charged the full replacement value of the equipment.

•  If there is a hardware or software problem with the laptop that the technician is not able to resolve immediately, a loaner laptop will be issued to the customer until this laptop is repaired.  

• PC Support Services will typically only support the University Standard hardware and software. If there is a software issue that requires that the laptop be re-imaged, PC Support Services will typically only restore academic data. If time permits and the customer has a copy of the software with a valid license number, the technician may assist faculty or administrators with restoring any personal software or non-academic data.

 
For additional questions regarding the repair of your laptop, please contact the Technology Help Desk at 973-275-2222 or visit the Laptop Consultation Area located on the first floor of Corrigan Hall.
 
Employee Stolen Equipment

All incidents of loss or theft must be reported to the University Public Safety and Security Office as soon as possible, but no later than 48 hours after the incident. If the laptop is stolen off-campus, the theft must also be reported to the police department in the municipality in which it was stolen. The employee is also responsible for notifying the Asset Management Office and for bringing a copy of the incident report to the Asset Management Office. When the employee brings the incident report to the Asset Management Office, an appointment will be scheduled for the employee to pick up the replacement laptop.
 
To contact the Asset Management Office to report a laptop lost or stolen, please call 973-313-6181 or visit the Asset Management Office in Corrigan Hall Rm. 25.

Related Policies:

Eligibility to participate in Mobile Computing
All full-time undergraduate students, graduate students in select programs, and faculty participate in Mobile Computing.

Faculty Laptop Distribution
The faculty laptop distribution policy provides information for faculty on how to scheduling a distribution appointment.

Faculty Laptop Refresh
The faculty laptop refresh policy describes faculty eligibility to upgrade their current computer to the latest model.

Related Services:

Hardware Repair Shop
The hardware repair shop is responsible for the maintenance and repair of all IT equipment on the SHU campus.

Instructional Design Services
The Instructional Design staff provide support services to assist faculty with integrating technology into their courses

Technology Help Desk
The Technology Help Desk provides phone support for technology issues to the Seton Hall Community.