Office of the Bursar

Billing and Payments FAQs

 

Billing Information and Due Dates
Payment Information
Authorized User Information
Third Party Payments
Health Insurance Waiver
Refunds
Late Fees
1098-T Tax Form
For SHU Employees


Billing Information

How will I receive my bill?
Seton Hall sends electronic bills or 'e-Bills' ONLY. Each time an e-Bill is generated, an e-mail will be sent to your SHU e-mail. It is important to log on to PirateNet and view your account each time you receive this notice.

When will I receive my e-Bill?
The first e-bill for each semester is sent before classes begin:

  • Fall Semester Payment Due: August 2
  • Spring Semester Payment Due: December 22
  • Summer Semester Payment Due: May 27

Thereafter, e-bills are only sent if you have a balance due or an adjustment was made to your account. If you register after the first e-bill is sent, you will receive one the next month. If you make any changes to your registration, you should always log onto PirateNet to check your account. Please note, an e-bill will not be generated if you are not registered for classes.

When will I receive my new and/or updated e-bill?
New e-bills are sent monthly to all registered students before the term begins.  After the due date, e-bills are only sent to student with a balance due.  Your e-bill statement is a snapshot of your account and will not change once you have received it.  Your current account details are real-time and can be viewed at any time.

If you make any changes to your registration, you should always log onto PirateNet to check your account. Please note, an e-bill will not be generated if you are not registered for classes.

How do I view my e-bill and account activity?
  • Log in to PirateNet and click the "Profile and Finances" tab
  • Under "Bursar Account," click "View and Pay My Account."  Then click "View and Pay My Bill."
  • Click the link to your latest e-bill under "Statements."
  • "e-Bills tab": Select a "recent statement," "past statements," or "view account activity since last statement."
  • "My Account" tab: Click "Account Activity" to view transactions by term.

Should I wait for an updated bill before I submit my payment?
No. Students are responsible for ensuring their accounts are fully paid by the due date and throughout the semester. Non-receipt of a bill is not grounds for non-payment or late payment of your account. Payment for changes in tuition, room and board, technology or computing fees, as well as any fines or fees incurred during the semester, is due immediately. Student accounts are available online 24/7 through PirateNet.   

If your bill does not reflect expected financial aid, this typically means there are outstanding requirements you or your parent(s) may need to complete. Questions regarding your financial aid should be directed to financialaid@shu.edu.

If your bill does not reflect your correct meal plan and room charges, please contact shuhousing@shu.edu.

We recommend students monitor their real-time account details in PirateNet and remit timely payments.  If you have a question regarding a specific charge, please send us an e-mail bursar@shu.edu with your full name, SHU ID number, and your specific concern. 

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Payment Information


What forms of payment do you accept?

  • Electronic Check (checking): No fee associated. This option may not be available if Seton Hall has previously received returned payments.  Enter your checking account number and ABA routing number to have funds taken directly from your checking account.
  • Credit Card: We accept all major credit cards (2.75% convenience fee based on total amount charged. Minimum convenience charge $3.). Credit card payments can ONLY be made online through PirateNet.  We do not accept credit cards in person. 
  • In-Person: We accept checks and cash in Bayley Hall, Room 121.
  • Mail check or money order*. All checks should be made payable to Seton Hall University and include your student ID number.  Checks can be mailed to our payment processing center:
Seton Hall University
P.O. Box 416942
Boston, MA 02241-6942
 
*This address is a payment processing center only.  This mailbox is not monitored for correspondence or scholarship payments.  Please send all correspondence and/or scholarship payments directly to 400 South Orange Avenue, Attention: Bursar's Office.

How do I pay online?

  • Log In to PirateNet and click the "Profile and Finances" tab.
  • Under Bursar Account – click "View and Pay My Account," then click "View and Pay My Bill."
  • Click the "e-Bills" tab for your most recent e-bill, or the "Payments" tab to make a payment. On the e-Bills tab: Select a recent statement or view account activity. You can view/pay bills from here.  On the Payments tab: Click "Make a Payment." 
  • Click to pay your balance or enter your payment amount. You may also add a memo which will appear next to your payment for your records. Click Continue.
  • Select your payment method (electronic check or credit card) and click Select.
  • Complete the required payment fields and agree to the Terms and Conditions to make your payment.
  • You may print the receipt page for your records.  You will also receive a confirmation email.
You may need to adjust the security settings on your computer to allow Pop-Ups while using our online payment system.

How do I set up a payment plan?
Seton Hall does not offer internal payment plans. We use Tuition Payment Plan to provide students and their families a term based payment plan for current terms only. There are two payment plans available, the 4-Pay Plan and the 5-Pay Plan as follows:

TermPlan Payment Dates
Deadline
to Enroll

Fall5-Pay
June 2, July 2, August 2, September 2, October 2 August 2
 4-Pay August 2, September 2, October 2, November 2 September 12
Spring5-Pay
November 2, December 2, January 2, February 2, March 2 December 2
 4-PayDecember 2, January 2, February 2, March 2
February 2
Summer Not offered
 

The enrollment fee is $35. You can enroll on the Tuition Payment Plan website ( www.TuitionPaymentPlan.com/shu ).
Prior payment history with SHU may prevent participation.

What if I am still in the financial aid verification process and don't know my financial aid award amount?
We recommend you enroll in the payment plan and begin to remit payments. When your financial aid is verified, you can contact bursar@shu.edu to recalculate your TuitionPay payment plan accordingly. 

What if I cannot pay tuition charges, should I drop the classes?
The deadline for a full refund of all tuition and fees is the last day of add/drop for that semester.  Following add/drop you will still be charged tuition and related fees. Any questions regarding payment problems should be directed to bursar@shu.edu.

I am a former student without access to PirateNet, how can I pay?
If you are a non-registered student with a past due balance, please send an e-mail to bursar@shu.edu to discuss your payment options.

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Authorized User Information

What is an Authorized User?
An Authorized User is any individual granted access by the student to receive e-bill notifications.  This individual will also have their own access to make online payments and view e-bill statements.

How do I add an Authorized User?
Instructions and videos on How to Allow Someone Else to Pay my Bill »
The person you add will be able to view and pay your e-Bill as well as receive notification each time your new e-Bill is available.    

Please note this process is separate from the FERPA form and requires additional steps.  We recommend families requesting student account access to request both the FERPA and the authorized user access. You may edit or delete this information at any time.  Access FERPA policy »

How does my Authorized User view and/or pay my Bursar account?

  • View Billing Payment Information Page »
  • Next to Authorized Users, click  ‘Please Proceed to the screen’.
  • Under Authorized Users, enter your email and password.
  • Once logged in, click the link to see the latest e-bill under Statements. On the e-Bills tab: Select a recent statement, past statements, or view account activity since last statement. Can view/pay bills from here. On the My Account tab:  Click Account activity to view transactions by term. On the Payments tab: Click Make a Payment.
  • Click to pay your balance or enter your payment amount. You may also add a memo which will appear next to your payment for your records. Click Continue.
  • Select your payment method (electronic check or credit card) and click Select.
  • Complete the required payment fields & agree to the Terms and Conditions to make your payment.

You may need to adjust the security settings on your computer to allow Pop-Ups while using our online payment system.  

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Third Party Payments 

What if I have tuition reimbursement from my company?
If you receive tuition reimbursement directly from your employer, you are still required to pay your tuition bill in the same manner as all other students. Reimbursement agreements are solely between the student and their employer. Payments cannot be postponed until students receive their reimbursements from their employers.

I receive funding that requires an invoice or voucher to be submitted by Seton Hall University. When will my letter of credit, payment voucher, or invoice be sent to my third party payer?
Invoices cannot be submitted to any third party payers until after the Add/Drop period is over. Once your invoice and/or voucher is submitted by SHU to your third party, you will see a notice appear on your bill such as “Invoiced Third Party.” Please be sure that we are aware of your needs and have a copy of your Letter of Credit or other required paperwork prior to the Add/Drop period to expedite this process. Late fees are applicable to any balance due that is not covered by your funding. If there is a delay in funding beyond 30 days of SHU submitting, you may be responsible and required to pay late fees.

Where should I send my 529, other college investment account, or outside scholarship payment?
Checks from these types of accounts or organizations should be sent directly to the Bursar’s Office: 

Seton Hall University Bursar’s Office
Bayley Hall Room 121
400 South Orange Avenue
South Orange, NJ 07079

Be sure the third party includes the students FULL NAME and SHU ID NUMBER on the check.   All check payments should be made payable so SETON HALL UNIVERSITY.  We do not accept endorsed checks made out to the student(s).  

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Health Insurance Waiver

How do I waive my Health Insurance?
If you do not require Seton Hall University’s insurance plan, you must submit a health insurance waiver each academic year. Log into Pirate Net and click the Profile & Finances tab. Then click Submit Health Insurance Waiver. For more information, cost and due date, please visit the Health Services website.  

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Refunds

How do I submit a refund authorization request?
The refund authorization request form is found online and only needs to be completed once.  We will save your preference for any future refunds.  You may update your preference at any time.

  • Log In to PirateNet & Click the ‘Profile & Finances’ tab.
  • Under Bursar Account – Click ‘Refund Authorization Request’ (If prompted with a Security Warning, click YES).
  • Select one option from each selection criteria.
  • Click ‘Submit REFUND AUTHORIZATION Request.’

Read more about refunds »

When will my refund be available?
Refunds can only be processed if your bill is paid in full and you have an overpayment.  If your overpayment is from Financial Aid, we must wait until all aid has disbursed after the Add/Drop period ends.  If your overpayment is from a check or outside scholarship, we must wait 30 days prior to processing.  You must have a $0.00 balance before a refund check can be released.

  • If you chose MAIL:  Your refund will be mailed to you directly. 
  • If you chose PICK-UP:  You will receive an e-mail to your SHU e-mail address.  Be sure to bring a photo ID to pick up your check.

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Late Fees

How are late fees applied?

  • Current Students: Late fees are applied twice per semester. Each late fee is posted in the amount of 7.5% of the past due balance. The maximum per semester is $250.
  • Nonregistered Students: Late fees are applied once per semester. Each late fee is posted in the amount of 15% of the past due balance. The maximum per semester is $250.

How do I appeal my late fee?
Students may appeal late fees only after the past-due balance has been paid in full. To appeal a late fee, students must send an e-mail to the Bursar’s Office (bursar@shu.edu) explaining the reasoning for the late payment. Students who have not had any prior late fees may be eligible to have their most recent late fee waived as a One-Time Courtesy.

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1098-T Tax Form  

Please visit the pages below for more information regarding the Federal 1098-T Tax form. 

For SHU Employees 

Why hasn’t my SHU Tuition Remission benefit been applied yet?
The tuition remission award is often posted to the financial aid packages late in the term, sometimes after the bill due date. Regardless of posting, the student is still responsible for paying all non-tuition charges including room and board by the bill due date or a late fee may be applied to the account.

For further questions regarding Tuition Remission or if you do not see it reflected on your bill, please visit the Financial Aid or Human Resources websites for more information.  

To receive information from a specific department, please click on the appropriate link:

Contact Us

Office of the Bursar
(800) 222-7183
bursar@shu.edu
Bayley Hall Rm. 121

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