A Study of Web-Based Interactive Reference Services via Academic Library Home Pages
Reference User Services Quarterly, 42(3), 250- 256, February 2003
Xue-Ming Bao, M.L.S., Ed.D., M.Ed. University Libraries
This article addresses issues of access and policy in developing Web-based interactive reference services via academic library home pages. It also discusses results of a national survey that showed that less than half of surveyed institutions use Web-based interactive reference as an extension of traditional reference services.