Academic Scholarship

A Study of Web-Based Interactive Reference Services via Academic Library Home Pages

Reference User Services Quarterly, 42(3), 250- 256, February 2003

Photo Needed Xue-Ming Bao, M.L.S., Ed.D., M.Ed.
University Libraries

This article addresses issues of access and policy in developing Web-based interactive reference services via academic library home pages. It also discusses results of a national survey that showed that less than half of surveyed institutions use Web-based interactive reference as an extension of traditional reference services.


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