The Relationship between Patient Satisfaction in Patient Admission across Teaching and Non-teaching Hospitals
Journal of Health Care Management, 54(3), 177- 190, May 2009
Genevieve P. Zipp, P.T., Ed.D. Graduate Programs in Health Sciences
Daniel J. Messina, Dennis J. Scotti & Rodney Ganey
The need for healthcare executives to better understand the relationship between patient satisfaction and admission volume takes on greater importance in this age of rising patient expectations and declining reimbursement. Management of patient satisfaction has become a critical element in the day-to-day operations of healthcare organizations pursuing high performance. This study is guided by two principal research questions. First, what is the nature of the relationship between patient satisfaction (as measured by scored instruments) and inpatient admissions in acute care hospitals? Second, does the relationship between patient satisfaction (as measured by scored instruments) and inpatient admissions differ between teaching hospitals and nonteaching hospitals?